Le CreusetReviews of lecreuset.com

Misrepresentative pics and poor customer service I ordered this in Black Metallic. On the site, that appears to be nearly black, with a brushed matte finish. In other words, modern, classy, and unaffected by fingerprints. When it arrived, the box listed the color as Pearlized Dark Flint. It looked like it belonged in a futuristic brothell. Fingerprints everywhere. Tacky as you can imagine. Not black, not matte, not brushed. Since it wasn't a holiday gift, I chose not to call Le Creuset about return the week before Xmas. Tried calling the week after Xmas and they were closed all week. Tried calling the week after New Years, and gave up after sitting on hold for over an hour. Tried using the returns page on their web site, and it was full of incorrect info - it said to call customer service, but the customer service line said to refer to the web site. Emailed customer service and didn't get a response for a week. The response was that it was up to me to pay to ship it back, even though they misrepresented the product. I emailed back to confirm, and they just said (paraphrasing) too bad, so sad. Called again and finally got someone on the phone 4 weeks after I received it. "Becky" agreed - too bad, so sad. She said they describe the colors differently for different countries - as though that excuses the photo being entirely wrong. Last time I deal with Le Creuset - they are scammers, and their behavior makes me regret being considerate by not calling the week before Xmas.

Absolut inakzeptabler Kundenservice. Bei Umtausch- oder Rückgabewünschen wird überhaupt nicht reagiert, nach 7, 14 und 21 Tagen nicht. Am Telefon erreicht man niemanden. Ich stimme allen anderen negativen Bewertungen zu. Für mich ist das klar Betrug! Wäre dies ein nicht etablierter Verkäufer im Netz, wäre er schon mit Klagen überschüttet worden. Aber es ist Le Creuset. Ab sofort gebe ich nichts mehr darauf! Adieu suckers

They lost track of my order. Despite sharing screenshots and details, they could not find it and had no interest in helping me with it. Some of the discounts that were available were gone by the time they acknowledged it was an issue on their side (an issue on THEIR side I had to fix though). They also answer in another language than the one you write in/the local email address you send it to. Yet, they get very short when you also answer in another language. There is certainly a local or online store in your area that want your business so no reason to give it to Le Creuset's official website. As I write this, Trustpilot states that Le Creuset hasn't answered a single negative review on their site in the last 12 months. Seems like par for the course.

Leider kam die Ware defekt an, da das Paket als „zerbrechlich“ nicht deklariert wurde. Seit 3 Wochen warten wir schon auf eine Antwort. Weder auf Mails, Anrufe oder Sprachnachrichten wird reagiert. Leider nur mehr Schein als Sein. Will nicht wissen wie viele Jahre es dauert wenn man einen Garantieanspruch hat. Das letze Produkt von dieser Firma definitiv.

Order 00271406. The original shipment was delivered shattered. Which was unfortunate because my mom opened this on Christmas morning and since it was shipped directly to her by Le Creuset we were not aware until this time. It took a week to get a response from customer service regarding the damaged shipment. At which time they approved shipping a replacement to my mom. Unfortunately whoever processed the replacement has a low double digit IQ and doesn’t know the difference between a shipping or billing address. They shipped the replacement to the billing address, a thousand miles away from the shipping address that was on the order. It was supposed to go to my mom in Arizona just like when I originally placed the order. They did not provide tracking even when I asked for it and took their sweet time to ship it so it took 2 weeks to be delivered... to the wrong address ... in the wrong state. I immediately contacted customer service yet again but unfortunately it seems that no one actually works at Le Creuset. It has been a week since my new contact and still no response to their shipping mistake. I am giving them until Friday to get off their butts, check their email and do their job. Then if nothing still hasn’t been resolved I will be contacting my credit card company and letting them know about their shipping error, failure to respond and correct their mistakes and just request a chargeback instead. I have over 50 Le Creuset items and have purchased at least a dozen as gifts but they have permanently lost a customer now. I’ve had it with this disrespect. Update: I filed a dispute with my credit card and 3 weeks later a Le Creuset customer service rep finally got back to me only to tell me the color dishes I purchased that arrived shattered and then they reshipped to the wrong address were now out of stock and they would not ship a different color as a replacement. It took 8 weeks total to get to this point with their extremely slow responses, only to be dismissed. My mom never got her Christmas present and I will never buy from Le Creuset again.

had one of the pans crack and leak hot water all over luckily no one was burnt could have been bad. sent us a replacement pan used it twice was sautéing onions and hamburger for chili and pan cracked. they are telling me we are misusing the pan by using it stove top and aren't going to do anything for us. now I purchased it from qvc and they are always demonstrating it both on stove top and oven up to 500 degrees should not be cracking

I emailed them two months ago because my pot chipped. They said a new one would be mailed but after 2 months and multiple emails asking about the status of the replacement, I still haven’t gotten the replacement or replies to my inquiries.

If you want to go into a nightmare vortex order something from these people. I made an order 11-23-2020 as of today 1-11-2021 (49 days later) I have nothing. I called to get an update and spent 40 minutes on hold only to be disconnected and told to try back later. This is totally unacceptable. Today I wrote to cancel my order and then received an email to call them to cancel. I returned their email and told them I would NOT spend HOURS on hold to cancel an order and they should be able to SIMPLY cancel it. I guess we’ll see how this plays out but BEWARE, as you can see from other reviews this isn’t a company you want to deal with. They may have a premium product but their business model and customer service is as bad as it gets.