$$poppy2
Terrible customer service, terrible products
Terrible customer service, inferior products. Honestly, my experience with this company could not have been worse. I don’t know how their company is still in business. I bought three items from their store directly- a cast iron fry pan, dutch oven and a regular pot (all less than 6 weeks old when I contacted Le Creuset customer service). The Dutch oven and pot are average at best and the cast iron fry pan is the WORST pan I have ever had the dissatisfaction of using- everything sticks to it, even on the lowest heat settings and even when following the directions exactly with large amounts of butter and oil. Everything sticks so badly that the food is totally ruined and then it takes days (yes, days) to clean- having to soak the pan so remove all the burnt on food. If this were not bad enough, their customer service is appalling. They take an upwards of 10 days to respond to email and NEVER answer the phone even during their supposed regular business hours. When they finally respond to the email they have repeatedly said that they do not offer store credit or refunds of any of their products (lifetime warranty? What a joke but not funny). They said they could give me another replacement pan, ignoring the fact that I have repeatedly told them that I do not want a replacement pan because the pan sucks and I wouldn’t wish it on my worst enemy. I am fully convinced that all of their good reviews are bought and paid for. Do yourself a favor and save your money and time and avoid dealing with this company at all costs. I bought two replacement pans at Ross for a fraction of the cost that work infinitely better.