Le CreusetReviews of lecreuset.com

Terrible service. Le Creuset agreed to replace my dutch oven under warranty, claimed they shipped the replacement, then stopped responding to me for months. They only replaced my product after I complained to BBB. I will never buy from this company again.

I bought a kettle and the spout melted and ran down the side of the kettle. Customer service responded with this: My name is Rebecca and it will be my pleasure to assist you with this claim. Thank you for taking the time to reach out to us. We are sorry to see that your kettle whistle has melted. After review of your photos, our Quality Assessment team has deemed that a melting whistle, is an issue that often happens when the flame from a gas stove surpasses the base of the kettle and melts the whistle. This is unfortunately considered an accidental misuse and not a manufacturing defect. Please note that our Kettles are under a 5 year warranty on all manufacturers’ defects. This does not cover regular wear and tear or accidental misuse due to impact.

VERY BAD customer service. I followed their website policy and cancelled my order within 24 hours. They declined my request to cancel and processed it anyway! UNACCEPTABLE! DO NOT order from them!!!

This is our 6th Le Creuset but the stockpot is a waste of money and dealing with Le Creuset is a nightmare.

I ordered a cookware set; paid via pay pal, and I've yet to receive my order! I've reached out several times via email and no response!!! It turns out the company I placed the order with was a scam company! Be aware...,their website looked legit!! Le crueset did help me; I was able to get my money refunded from pay pal with their documentation!

Bought their frying pan Le Creuset 26, thinking for once I'll buy an expensive pan, perhaps there's a reason for it. I followed the instructions for 1st use. I was so disappointed that almost all the things I cooked sticks and get stuck I have to scrape it. The handle also gets hot. Anything you can do for me?

They do not stand behind their products. Back in December of 2020, they told me a defective pan would be replaced. 10 emails later promising me to send a replacement, no replacement pan. When I asked to have a supervisor contact me, no contact. They do not stand behind their lifetime warranty. Instead their warranty should read: Call us and we will promise to replace but realize all replacements are forever lost in the mail.

Awful customer service. One of my cast iron sauce pans broke and I was confident I'd get a replacement. Two mails, no answer. Contacted a kitchen store and they tried to help me, but still a no from the Danish customer support. I was very loyal to their products until now, but until this is solved I will not buy them anymore. Update: Got an answer from Le Creuset, C&P: "Hvis det stemmer, ber vi deg flytte anmeldelsen til den rette virksomhetsprofilen innen tre dager." Dette her er rette virksomhet. Jeg har kontaktet dere direkte og Kitch'n i Norge og fått ingen svar/avslag? Jeg svarte direkte på deres mail til Kitch'n i siste mail fordi jeg fikk den videresendt.