Le CreusetReviews of lecreuset.com

Short shipped a week before Christmas. Customer Service response was nonexistent, and it took 2 calls and 6 emails to finally find out that the item was out of stock. Allegedly I’ll get a refund in a few weeks. For a luxury brand this was an absolutely subpar customer experience, and now it’s too late to order elsewhere in time. If someone in customer service had deigned to respond to my numerous inquiries in a timely manner, then I could have figured something out. Now it’s too late.

AVIOD this overpriced item with zero customer services and a worthless warranty. Typical gallic French arrogance is what I encountered when I dared suggest that the handle on the lid of my eye-wateringly expensive casserole pot shouldn't have fallen apart after three months. Seems their much vaunted warranty is worthless. They wanted another fortune to replace a defective part that any British company selling what these crooks claim to be the best cast iron cookware in the world would have replaced for free and paid for return of the defective part for analysis. An improved and upgraded metal vs plastic handle was sourced for £2.50 off eBay, and I've since bought a second -- absolutely identical -- cast iron casserole from a British supermarket for 1/5th of the price. Don't waste your money buying nothing more than an undeserved reputation from this despicable company. It's a shame, because I like Cast Iron enamelled cookware and would have purchased more (albeit painfully expensive items) but you'll notice that they clearly have a problem with their customer services attitude. As I often tell people: it is not how good is the product and the initial purchasing experience that matters; it's how the company respects its customers when things go wrong

No stars if possible. I received broken plates on delivery from le Creuset. I have sent so many emails and tried to call numerous times too. I've attached photos of the broken plates. They keep me on hold on the telephone then end the call without speaking. They have completely ignored and dismissed me. I have recieved no response or care whatsoever from them. I will never ever buy from them again.

Ich bestellte bei Le Creuset Pfeffer-und Salzstreuer. Die Lieferung sollte über UPS erfolgen. Leider erschien der Lieferdienst zu Angestellten-im-Dienst unfreundlichen-Zeiten,morgens 9:40 Uhr und das angeblich 3 mal. Seitdem ruht still der See. Ich habe weder die , mit PayPal bereits bezahlte Ware erhalten, noch reagiert der Kundendienst von LeCreuset auf meine Mails. Ich bin ansonsten sehr zufrieden mit den Produkten von LeCreuset, aber den online-Shop werde ich meiden. Nie wieder!

Nice products, ABSOLUTELY HORRIBLE customer service! I have been on hold to cancel an order for almost twenty minutes already. These people are absolutely awful at what they do. It's literally enough to keep me from ever using their products again.

My order was damaged on the way and rerouted back to the company. I waited two weeks for a replacement but they had no idea what was going on. I asked for a refund. This was back in mid-september. It is now beginning of November and Im still responsible for a dutch oven that never came. Talked to 4 different service reps throughout the last 6 weeks. Kept getting the run arounds. This company is a joke. PS...Im waiting on the manager or supervisor to call me when they get to it. There is no direct line or any way for me to contact them.

Received pan with wrong lid, way too small, lid goes to bottom of pan. Called and they said send it back and they'd send another as they can't just ship a lid. Received replacement, same problem, lid way too small. I called again and said if I'm just going to keep getting the wrong lid then I just want to return it. ZERO attempt to fix it, they just said ok and sent me a return label. I would think Le Creuset would have top notch customer service but is in fact the complete opposite. Take your business elsewhere. EDIT: After all that, 3 weeks after they received the return I still have no refund. Had to call and find out I wasn't on the refund list. I'm told I have to wait another 7-10 days to get a refund.

Habe eine Pfanne bei Le Creuset Ingolstadt outlet gekauft. Die Pfanne war vielleicht 10x im Einsatz bis der Belag anfing sich abzulösen. Pfanne wurde vor Ort reklamiert. Der Shop hat die Reklamation abgetan mit der Begründung ich wäre selbst schuld, weil ich die Pfanne zu heiß werden lies. Das ist der grösste Unfug den ich jemals gehört habe. Dafür kaufe ich mir ja eine Pfanne für über 100,00 Euro die für alle Herdarten geeignet sein soll. Kein Umtausch und kein Geld zurück. Die Dame im shop hat diese Begründung für den kaputten Belag schon vorgebracht ohne das eine fachmännische Begutachtung erfolgt ist. Dann hat sie die Pfanne angeblich prüfen lassen und die Prüfung hat ebenfalls ergeben, dass ich falsch gekocht habe:-). Nie mehr Le Creuset!!!!