Le CreusetReviews of lecreuset.com

I have a Dutch oven where the enamel has deteriorated so bad that everything sticks and is unuseable. My other pieces are fine and performs as expected. I always take care of my cookware as it is an investment and I only buy top of the line pieces. I asked Le Creuset for warranty on this item and was told this deterioration of the enamel was not covered by warranty. If this mfg defect is not covered I don’t what would be. I have been told to return the item and it would be replaced so I shipped it. I was told this one time exception, whatever that means. There is no doubt the Dutch oven enamel is defective as my other pieces are fine. I only purchase Le Creuset, All Clad and cast iron. All Clad has never gave me the run around by not honoring their warranty. I had one non stick piece that the coating started peeling away and they replaced it within a week after I sent pictures. I will not purchase anymore Le Creuset.

False advertising. Le Creuset Life time warranty my ass. Our very expensive pan doesn't heat evenly and everything sticks to the bottom. After 3 months of following manufactures seasoning instructions still no change. Contacted customer service this was there response. " please kindly note that we do not offer refunds on used items". My conclusion is maybe at one time they were good but now they are manufactured in China. Don't waste your money.

We purchased 3 different sets of your dishes in December 2021. They all say that they are dishwasher safe. However, we now have approximately 30% of our "very expensive" dishes that are chipped. I am disappointed. I have waited my whole adult life for these dishes and now that I can finally afford them, they are China-made garbage. Your marketing team would do better by the company by selling them as the cheap version on le'creuset vs. than anything else. We will replace these dishes with literally anything else not made in China.

30 Jahre Garantie??? Bei meinem Bräter geht die Beschichtung ab, antwort nach Prüfung vom Kundenservice... Überhitzung... wie Überhitzung, der Bräter kann Temperaturen bis 260 Grad ab so steht es überall beschrieben. Mein Backofen kann nur 200 Grad, wie kann ich den Bräter da überhitzen???? Das war Le Creuset aber egal.... ich bin schuld! Und dann kam noch die Frage ob ich meinen Bräter zurück haben möchte. Es ist mein Bräter, selbstverständlich möchte ich ihn zurück! Nach dieser Erfahrung nie wieder Le Creuset! Es ist übrigens nicht mein erster und einziger Bräter der Firma. Der andere Bräter wird genau so behandelt, ist älter und top in Ordnung.... Für mich eindeutig ein Material Fehler!

I've had two Le Creuset oven dishes and they've both cracked while cooking, they simply can't handle the heat! Last night I was using my remaining dish (other one cracked and I threw it away), the oven was at 180°C but after ten minutes I heard a 'pop'. I inspected it and saw a hairline crack running from the middle to the edge, it had also bowed slightly. The last dish that cracked was in a preheated oven for ten minutes.. I added some chicken thighs which caused the dish to immediately crack! I used to think Le Creuset were the best, but what a waste of money.

Please don't buy it. They don't stand behind the rusted products and after 2 years they said not cover under warranty. They rusted easy.

J’ai commandé en avance pour la fête des mère, 2 produits dont une cocote ovale. Une fois offerte ma mère aurai aimé une taille plus grande. Du coup je demande de faire un échange en prenant une plus grande et bien sûr payer la différence mais la seule réponse que j’ai eu après 4 mails c’est que j’avais dépassé les 14 jours ( d’une semaine seulement) Hors je ne voulait pas être remboursé juste échanger pour prendre plus grand. On ne peut que les joindre par mail et ils répondent à 1 mail sur 3 au vu des tarifs je trouve cela scandaleux. Je suis extrêmement déçu du service après vente.

I give this rating a 0 star. I bought an enamel pot 2 days ago. Was warming up soup in it and the enamel from the handle started chipping off right in front of my eyes. Took pictures immediately and contacted their warranty dept. The customer rep Stephanie Hawks sent me a curt response saying, ‘the damage to your item is cosmetic and will not hinder the integrity or performance of the item’ therefore Le Creuset would not be covering the pot under their Lifetime Warranty coverage. She also copy pasted the company’s warranty policy which basically blamed me for neglecting the pot’s flaw. That I somehow managed to chip the enamel myself. This was my second enamel pot purchase. I had the same exact issue with the first purchase as well. This time around I made a point to contact Le Creuset about it but what a disappointment that has been! All the reviewers are right, this company does not value their longtime loyal customers. Customer service is abysmal! I won’t be purchasing Le Creuset ever again.