Le CreusetReviews of lecreuset.com

Where does one start? I see an ad on their web site with a certain offer. Turns out, their iT department inadvertantly left offer on line an extra day or so. Took screen shot of said offer. Customer service was closed during holiday. Got told by more than one, very unprofessional woman that just because I had proof of offer, program had ended. They are in S.Carolina. So. Extra disappointing to see what our country is lowering its standards to. Obviously. Hiring anyone that has time to answer a phone and no morals, scruples or up bringing that truly does not care about the American spirit of simply doing the right thing. Shame on you Le Creuset.

j'ai acheté 2 Wok Anti-Adhérent Les Forgées en juin 2021 , 1 an et demi apres le anti adhérent se decolle et colle du coup ça ne sert a rien. Creuset soit disant mauvais utilisation et ne prend pas en charge la "garantie à vie" je precise usage normale, des excuses bidons pour ne pas prendre la garantie en charge a ce prix là si c'est pas garantie, c'est acheté du Tefal ou autre beaucoup moins cher et aussitot que le anti adhésion se decolle jetez le a la poubelle et acheter une autre, ça vous revient moins cher mais au moins vous on vous entube pas pour une soit disant garantie a vie !!

I have a Le Crueset casserole dish which has a single enamel chip on inner surface. I have seen numerous reports of Le Crueset replacing these under the lifetime warranty, so I was hopeful this would be the case for me. I have been emailing the Customer Service team since September, no response. I phoned my local shop who asked me to send photos- no response. I went into the store today and was told that the lifetime guarantee only came in in 2014 (not true) and that wear and tear is not covered, and that because there are a few scratch marks (it’s 20 years old, I use a wooden spoon to cook but sometimes a metal one to serve) it would not be covered. Also told me it was probably safe to keep using. Really, really disappointed and I will probably buy another brand after this experience.

I bought a Le Creuset non-stick frying pan. The coating has started peeling after years of use almost exclusively as an egg/mushroom pan. I contacted Le Creuset and they informed me the pan should only ever be used in low-to-medium heat, so sorry but this is not covered by the replacement warranty. I've only usually used it from medium to medium-high heat. So, while I still think their products look and feel great, they are not the most durable or cheapest.

I ordered the bat mug along with another mug. Fast forward a week, day these items were supposed to be delivered, I get an email from Le creuset saying that the bat mug is actually out of stock and I would be getting a refund in 8-10 days. I understand these things happen, but this was for a bday present and informing someone a week later that it is out of stock while they already took your money is ridiculous. You can still go on their website and purchase the bat mug, I wonder how many other people will get that disappointing message that it is actually out of stock after spending their money on it and waiting a whole week. Customer service didn’t really care and wouldn’t send me a free mug for all of the inconvenience like other established companies would.

Leider ist unser Induktionskochfeld nach 1 maliger Benützung zerkratzt , ohne schieben des Bräters ! Da hat schon umrühren des 6,3 l Bräters gereicht. Le Creuset übernimmt keine Haftung ! Schade ......

Unsere kleinste Lecreuset Pfanne entwickelte nach 5 Jahren ein Leck in der Bodenplatte. Da die Pfanne mit einer 30 Jahresgarantie verkauft wurde, haben wir uns an den Kundendienst gewandt. Dort wurden wir belehrend abgespeist und die Pfanne wurde entgegen dem Garantieversprechen nicht ersetzt. Fazit: Das Versprechen über 30 Jahre Garantie ist ein billiger Verkaufs- und Hütchenspielertrick. Wir werden keine Produkte mehr von LeCreuset kaufen.

My email to the company, ""After careful consideration I have decided the best way to deal with our old issue is to buy and return faulty LeCreuset kitchenware until I feel satisfied that I have disrupted your profits sufficiently. the background story is we bought a stove top kettle that became faulty almost immediately. LeCreuset apparently thought they best way to deal with the issue was to drag it out for 4 months thinking the customer would give up on the warranty claim. After 6 months you folks thought you could just blame the customer and say it was our fault. I have not forgotten and we tell everyone how dysfunctional your company is. Im going to start buying and returning products due to "damage" found. I think you folks fuked up and treated us poorly so I am going to treat you the same way."" UPDATE: WOW, I posted this review not realizing that there were sooo many negative reviews of LeCreuset. Any "response" from the company at this point is completely useless and inept on their part. Clearly they have failed 85% of their customers.. Le Creuset, you better get your sh!t together. My position stands. Fortunately for me, I travel all across NA and I have time to fuk with your sales.