Le CreusetReviews of lecreuset.com

Please be aware when ordering from this company. I placed an order for a stockpot well in advance of a trip I’m taking. Received my order on time to find out not only was the pot the wrong size but the wrong color. I called and was told to send it back and immediately when they see the pot is in route, they will ship out the correct pot. Well of course that was a lie, I’m getting the run around and being told there is no management on duty who can speak to me. They are acting like they are doing me a favor by replacing this pot that’s wrong! Hundreds of dollars on cookware in this economy is not a necessity and the customer service is despicable. I will never ever order from them again. The customer service doesn’t line up with this “high end” cookware image they present to the world.

Vendor canceled my order. I went to their outlet stores and made my purchase. A week later after my purchase they sent me my canceled order and now I have two of the same. I have email documentation from their home office stating they canceled my order. They refuse to pay for shipping when they made the error, the product is cast iron and will be expensive to ship back to get credit. I now have a dispute with my credit card company. It has been 4 weeks and no satisfaction. Maybe a good product but their customer service is the worst.

J'ai acheté sur un revendeur une bouilloire tradition.. reçue avec un éclat d'email, du coup inserviable, le carton le Creuset n'est pas abîmé donc le produit est parti de chez le Creuset avec ce defaut.. pour eux les diverses garanties et retours ne s'appliquent pas.. 90 € de perdus et pas de cadeau a Noël n'achetez pas cette marque ça coute trop cher.. la seule consolation c'est que nous etions 25 constater que cette marque est à fuire..

I give this company a zero but you have to click on one of the Stars above this was withoutout a doubt the worst company in my entire life that I've ever had the displeasure of doing business with I canceled my order before it even arrived it's been back in there warehouse for 2 weeks and they still haven't refunded me my money I can't believe this. I have called them repeatedly and they keep giving me the same thing which is a new ticket number here's your new ticket number here's your new ticket number every single day. They don't respond, you can't reach them by phone, and they owe me $134.62 I called the bank I got my money back still waiting to hear from Le Creuset company I doubt I will their customer service is the worst in the industry I wouldn't buy anything from them I wouldn't even take anything from them if they gave it to me that's how mad I am at their company and the way they do business. Le Creuset is without a doubt the worst company in the USA

Returned order received 12/2, signed by Rob and acknowledged received via telephone and UPS tracking. Order # 01006493. I have called three times and sent emails. Advised allow 10 to 14 days for refund, and that it had been sent to accounting. As of this evening, 12/28, no refund or acknowledgement of my last email, requesting someone look into refund and asking for supervisor call back. Very, very poor customer service

If I could give them a zero I would. Do a search on Trust Pilot. It appears the only demographic that has a rating greater than 3 out of 5 stars is the UK and Netherlands. This is ridiculous for a company selling merchandise that is not for the masses due to cost. A search of them on the Better Business Bureau site shows a failing grade and also indicates they are not accredited. This suggests they are not committed to resolve any consumer complaints through the BBB nor as we found directly. We have not received anything more than an automated message including after posting this review. We wrote back the writer and nothing. My $1,110 order was tracked for 4 weeks from Montreal to BC and than back to Montreal. They have had their products back and have failed to notify me or refund my purchase. I was forced to seek a refund from my credit card company. I was easily able to provide the required back-up for the refund of my purchase. I would encourage you to do the same rather than try and deal with them. The salt and pepper mills are poor quality and not worth the price. The ceramic coating can also be difficult to clean on the pans. Don't expect any cooperation in resolving complaints as they will make the process as difficult as possible. That is why they don't have a telephone number on their website for you to contact them. Any online inquiries will get the automated response with no follow up. Caveat Emptor, Let the Buyer Beware.

Placed order 11/25/22. Sent wrong color. Worst customer service ever. No apology. I must return wrong color before they will ship replacement. They did not process my return for 8 days. After 3 more phone calls, on 12/16 I get an email telling me they no longer have my item in stock, and oh yeah will take 7-10 days for my refund.

Le creuset falsely advertised a cyber Monday sale and when I purchased it, it did not go through. They refuse to correct this even though I can prove it was advertised as 179 at the time of purchase. A 100 dollar difference. Will not buy again unless this is corrected. I had to write on here as when I reviewed on their website, they have to approve it. Assuming the bad reviews don’t get published