Le CreusetReviews of lecreuset.com

Have a chip in my lid (without any kind of abuse) Contacted customer service, was told that is not covered. Thought I had bought a premium brand pot, but with "just around the corner warranty" I'm very disappointed Avoid this brand, even chinese pots have better warranties

Why do you havre such horrible customer service reps. I placed an order on May 2nd and nothing has shipped. They said my order did not import correctly and a supervisor was woking on it. More calls and I was told I can't cancel the order and the "supervisors" are too busy to talk to me and may call me in a few dats. One even hung up on me. This was part of a birthday gift package. So you can't ship it and I can't cancel? Shame on Le Creuset. Order #01211974. Reporting this various places so I can get a resolution .

I wonder what is going on with this once-storied company — their customer service borders on deception and fraud. When you go to their website to process a return, it tells you you must call their customer service line, which is already an unusual requirement. But when you call their customer service line, a recorded message instructs you to use the Contact Us section of the website to file a return request! And it gets worse: I did both, file a return request through their website AND through a customer service representative, and neither was processed. Only when I called again a week later did a representative finally send me a return authorization number and instructions in an email. But return postage isn’t covered and reading the other reviews here I’m concerned that it will be a battle to get any refund. Highly recommend never buying from this company. Staub is a great alternative.

A cup for my husband's b-day arrived smashed. I contacted them by email 3 times in a month. When they did contact me, they were rude, demanding, and could not guarantee the color I wanted (the birthday boy wants orange). Good customers don't deserve this kind of treatment. Contact 1) 4/13 to Consumer Services Contact 2) 4/17 " " " Contact 3) 4/20 " " " I responded to your "Thank you for ordering..." email, and the emails went directly to Consumer services.

Seit dem 24.02.23 versuche ich einen Bräter zu reklamieren wo sich die Emaillierung am Boden gelöst hat. Telefonisch kommt man in Kirchheim nicht durch. Per Mail erhält man erst nach mehreren vergeblich Erinnerungsmails die Auffoderung Bilder zu machen und einige Fragen zu beantworten… nach weiteren 6 Wochen immer noch keine Antowrt. Beim Versuch das Thema bei Les Creuset in Frankreich zu reklamieren wurde man darauf verwiesen dass sie nur Bürger aus Frankreich bedienen. Kundenorientierung oder -Zufriedenheit scheint dort keine Rolle zu spielen. Denke ich werde mal die Medien drauf ansetzen.

Man kann nur dringend vom Kauf der Produkte von Le Creuset abraten! Bei unserer Pfanne (Stückpreis > 130€) begann sich nach ca. 2,5 Jahren die Antihaftbeschichtung zu lösen. Der Kundendienst hat auf diverse Kontaktaufnahmen nicht reagiert. Wie andere Kommentare schon sagen, sind die 30 Jahre Garantie ein reiner Marketingschwindel!

Brought a complete set of cast iron saucepans. I was so disappointed I boiled some noodles and they stuck and Burt how can you boil noodles in water and burn it with water. Then later my son made spag bowl and the spaghetti stuck to the bottom and I still can't remove it. Then the big joke of all was I'm sat in my wheelchair warming up bake beans and yes they caught at the bottom and burnt . I do not expect to pay hundreds of pounds out for every thing I cook in them too stick then to be told over the phone come in and we're give you some tips in how to cook in them , I'm a ex chef don't think I need a young lady telling me how to cook in a saucepan.

The quality of enamelling is poor, chips off easily. Also noticing rust on the inside of the kettle. Poor value for money. definitely wouldn't recommend buying.