Le CreusetReviews of lecreuset.com

Wer mit 30jahren Garantie wirbt sollte in der Lage sein auf ein defektes Teil angemessen zu reagieren auch wenn kein Kaufbeleg aus 2013 mehr Verfügbar und der Händler auch keinen mehr hat. Bei mir ist es ein Bräter der sein Email verliert

Terrible customer service and a company culture of not standing behind their product. We purchased a 10 piece set. Within 6 months, the first pan started to warp. I thought it was just a one off, then a 2nd smaller pan started to warp as well. Nothing extreme however enough to take notice. I contacted customer support, they asked for a picture and said they won’t replace it. No explanation as to why. I never cook with high heat and seeing a Test Kitchen torture test (they heated the pan to high heat and immediate dipped the pan in a ice bath, only to warp the pan ever so slightly) on these pans convinced me to buy them. It’s unfortunate because of the lack of insight and support from the company that I will never give them a dime of my business again.

This is the first review I have written in years, but I feel like I have to speak up after the appalling customer service I received here. My husband and I opted to invest in a full dish ware set through Le Creuset, as opposed to the discounted price we’d get had we ordered it through our wedding registry on Zola, because we wanted to ensure we had the company warranty protection. I ordered the nearly $1,300 set on November 29, and got an email from Le Creuset a couple days later saying the item had shipped. Several weeks go by and I still hadn’t received the package. Then, 2 months after my order date I get another email asking me to review the product. I check the shipping tracking and it shows the product NEVER EVEN SHIPPED. I reached out to the company to ask what happened and they inform me that the product was out of stock. How I was allowed to purchase the set and why I received the misleading emails is beyond me. Whats worse is they didn’t even give me an option to choose another color or preorder the set I selected in the event it restocks. I am now awaiting the refund, but regardless, the discount I could have received ordering elsewhere is no longer applicable because it’s been months since those deals were available when we made the purchase. I feel totally scammed and mislead.

Leider gibt es keinen Kundenservice! Ich habe eine tolle Pfanne für Induktion gekauft, aber leider hat diese Pfanne mein nagelneues Kochfeld total verkratzt. Ich kann niemanden erreichen und erhalte auch keine Antwort auf meine E-Mails. Hallo? Arbeitet hier jemand? Danke für die Rückmeldung!

Nous avons commandé une tajine le Creuzet marque vantant le made in France et ses produits incassables … la tajine est arrivée fendue dans l emballage et oh stupeur en lisant le pays de provenance sur le même emballage … made in Thaïlande ! Je ne savais pas que la Thaïlande était en France ! Bref on nous prend vraiment pour des pigeons

Purchased a considerable number of items from the bakeware range. Springform tins after little use now rusting and lining coming away. As these are no longer safe to use I have disposed of them. I sent clear photos to Le Creuset Customer Service and was asked to return items for inspection when photos were perfectly clear. Not sure what has happened to Le Creuset - high price, poor value for money and customer service non existent. Years ago I had a faulty non stick frying pan which was replaced without question. I've made my last purchase with this company

Une marque à fuir. SAV inexistant qui ne répond pas. Nous avons acheté une poêle en fonte émaillé à plus de 150€ et au bout d’un mois tout le revêtement se décompose. Pas de retour du SAV. Oser vendre une qualité si médiocre à ces prix la, des escroc !

I love their products but failed to deliver plates for Christmas and now lost and no refund lost over $300. Will never buy their products again after being a loyal customer.