Greg L.
I had my appointment Saturday afternoon…
I had my appointment Saturday afternoon got approved and I clearly stated to the doctor will I receive my card shortly because I have an appointment on Sunday to go to Maine to get my medication and he said yes I will receive it shortly so I leave in the morning to go to Maine Just have to stay overnight because I couldn’t buy nothing because I didn’t receive my card until Monday at midnight and ended up costing me over $150 between cancellation fee and hotel all because I was given the incorrect information definitely will never go here again will find a more suitable credible establishment to do my business in the future and I will be reporting this to the Better Business Bureau
Response from LeafwellSep 26, 2023
Hi Greg, Thank you for bringing this to our attention. We're concerned about your experience with your healthcare provider and the inconvenience and costs you faced due to the delay in receiving your card. We strive to provide accurate and timely information to all our patients, and it's clear that we fell short in your case. We want to hear more about your experience and work to make things right. We've escalated this to a Patient Success Representative and they reach out to you shortly. In the meantime, you can contact our team directly at [email protected] or via phone at (800) 660-9085.