Paige
POOR EXPERIENCE- BAD CUSTOMER SERVICE
I asked the practitioner to not submit the certification for a month because it didn't expire for one month, so if it submitted the certification the same day of the appointment then I would get one month less of time for my certification before it expired. The practitioner said that was no problem and that he would not it in my account. Then I got an email that my certification was submitted and the expiration was in 11 months (instead of 12 months) which is exactly what I wanted to prevent from happening. I emailed customer service and they said they couldn't do anything for me. They were rude too. They said, "Well that wasn't noted in your account." I explained, well that was precisely the problem apparently that he said he was going to do something, didn't notate it, and didn't follow through. I asked for a partial refund. They refused.
Response from LeafwellJul 17, 2024
Hi Paige! Thank you for the feedback. I apologize for the experience and frustration. As you were within the renewal window when you came in to be certified, the provider uploaded the certification for you. I would be happy to ask our escalation specialist to review the issue to see if they can issue a partial refund and reach out to you. If you have questions before they reach out, please call us at (800) 660-9085 or email us at [email protected].