Laura
Easy, comfortable experience for anyone
This is the second online service I’ve used to renew my card. I used the first one for 3 years and my biggest complaint was waiting on the doctor to arrive for my appointment on time. I had waited 25 min once! I’m a creature of habit and only tried Leafwell due to a coupon code to get my card at half off the cost so I figured why not. Overall it was I believe easier to set up my account and schedule my appointment for the most part. Only thing I would say there is after scheduling and logging back into your account it should say that you have an upcoming appointment or scheduled appointment which I did not see, but kept asking me to schedule an appointment even though I already had. Logged in about 10 min before appointment and was allowed to join the waiting room about 5 min or so before appointment time. As I waited it stated the doctor was reviewing my chart. Promptly at my a time the doctor came on and was very pleasant and knowledgeable to speak with. He was easy to talk to and was very personable. I give him 5 stars for everything except….. it took over a week for my certification to be posted to the state. No big deal I had plenty of time before my card expired but I was used to it being posted within 3 days max with last place. I had received my “your certified” email after finishing my appointment with my Leafwell doctor that same day. So I reached out to Leafwell to inquire about the certification not being posted almost a week later. It was posted 2 days later. I forget things all the time so I get it, I’m sure it was over looked by accident. That was the reason for minus a star otherwise I would use this service again and I would use the doctor as well!