Leaf Home Stair LiftReviews of leafhomesafetysolutions.com

Honest and Constructive you will get from this family. Initially we would have really liked to have given them at least 4stars possibly 5, however, as a family we're all in an agreement that when your Regional Sales Manager comes into a home, preaches Ethical and Moral conduct of his company, those standards should be upheld by all. Overall, this Company had competitive prices, when they were in the home all was very respectful, cleaned up well. As far as Communication goes, that's entirely a whole other issue. When trying to reach anyone at any point, even when they have given us their Private Number, Extremely Difficult! This brings us back to Ethics & Moral Conduct, Very Unprofessional. The Equipment itself was defective not once, but multiple times and the first Technician that they claim had been with the company for many years and very good, couldn't even place a new wall outlet properly. Our request that he Not return to the home appeared to have been taken seriously till someone booked him for one of the countless home visits, chalk that up to Communication Error! The Equipment was malfunctioning continuously with a very annoying high pitch beeping sound. At this point, the family was done being patient, we had been dealing with this for approx. 2-3 months, Non-Stop Beeping! We started to ask for monies back and to remove the Stair Lift, it had appeared that this company was not taking us seriously and after a few more blunders We as a family demanded the funds to be returned. Then Higher Ups in the Company were called and within a day we had the local Manager at the home doing an evaluation. It did take approx. another month to finish due to COVID and Shipping Slow Downs.

After first sub contractor installed everything a few months later shelves came loose. Calls they sent out a second sub contractor who was terrible. He put shelves on said wall was not square took whatever he used to put shelves on. Used blue tape to hold a shelf on. It didn’t work he did recalling around shower base etc. charged us $100 for caulking job it was so bad. I sent a letter to main office letting them know I wanted a refund. Got a call sent out a third contractor. He sent his crew out to replace all of their product. I do have to say it is better so far. But I am not sure I would recommend them.

fantastic glide i picked leaf

The shower is a nice unit… installation real fast and very professional…

My shower was not finished completely to look professional, and it took me over a month to get it finished. Also, the glass doors leak water onto the floor, and I have been trying to get them to fix that with no success so far. Other than that, I love my walk-in shower.

The product is very nice. Had some installation issues that took awhile to resolve but did get fixed. The only non fixable issue is shower mount not mounted in right location and limits use/ direction of shower head

My ceiling was damaged due to the installation of the walk in shower. It is still showing water damage from water leaking from the shower upstairs through my ceiling downstairs. My downstairs ceiling is now completely ruined.

Poor Rating. Once the sales pitch was over and I signed on the dotted line, the sales person was no where to be found. I'm sure that was so I could not cancel the contract in the 3 business days. When the Installation person came, it took 4 separate times for the stairs lifts to be installed, one is still not properly installed and I have given up on your installers. The only person that is helpful at all is the Lady that answers your service number. I am sorry that I bought the stair lifts from your company and would not suggest for anyone to use you in the future.