Lenore D.
Bad installer for master bath shower
This rating program is not good. It kicked me out once and lost all the info I just typed in. I had a bad installer, Maurice who did not clean up after himself for any of the 3 days he was here doing the master bath shower. He left large sharp pieces of tile, drywall, sheet rock in our bedroom, hall, foyer & bathroom. Luckily my dog didn't cut her food. Also caught him sitting on my washer and found boot marks on my washer from possibly standing on it to do drain work in the ceiling instead of asking for a ladder. Luckily my washer was not broken. Installer also reversed hot and controls on the shower. Also over used a cleaning agent that smelled so bad I got physically ill. There was so much dust and debris we could not sleep in our bedroom for 3 days. We had to do all cleaning for the days he was here. Then my wood floor was damage. I scheduled repairs but no one showed up at the scheduled time. I had to reschedule. This time Trent came out. He warned me he was good at floors, but not plumbing. Luckily only needed to fix the mixer that was installed wrong. He did do a great job fixing the floor. I am expecting a discount after all the issues we endured with the installation process. I recommend you train your employees better and make sure they know what is required of them when they leave each day. Also make sure workers are trained in all areas of repair.
Response from Leaf Home Stair LiftAug 1, 2022
This is certainly not the level of service we expect for our customers, Lenore. There are several details in your review that we would like to learn more about. We have forwarded your information to our support team, but if we can help you in the meantime please email [email protected].


