Brent
Ghosted after the sale
LeafGuard may excel at sales, but their post-installation service is severely lacking. My gutter installation was completed in October 2024, with the exception of one downspout that could not be finished due to a drainage issue on my end. Once that issue was resolved, I spent several months making repeated phone calls and enduring multiple missed appointments before anyone finally followed through and completed the work in October 2025. After a hail storm in April, I engaged LeafGuard in preparation for a roof replacement. Two weeks ago, they failed to show up with no explanation of what happened as I and my project manager have emails of the appointment. This pushed my entire project back a week. They were scheduled again today — it is nearly 8:00 PM and they have still not arrived. I have been waiting on callbacks from multiple levels of their management team, all of whom promised to return my call promptly. None have. As a result of this second no-show, my roofing project will not be completed as planned, and my painters — who were scheduled to follow the roofers — will also need to be rescheduled. The cascading impact on my project timeline and the costs involved are a direct result of LeafGuard's repeated failures to honor their commitments. I paid a premium price based on the promise of quality and a lifetime warranty. Based on my experience, that warranty appears to carry little practical value if the company cannot be relied upon to show up. I would caution anyone considering LeafGuard to carefully weigh the significant gap between what is promised at the point of sale and what is actually delivered afterward.

