Aaron
AVOID - Unauthorized Price Increases and Deceptive Billing Practices
Absolute scam with their pricing and billing practices. I was a long-time customer paying $300/year when they suddenly charged me $880 - nearly a 300% increase - without proper authorization. Here's what happened: • They claim they sent one email in June about "changes" • Without any explicit consent, they automatically "upgraded" my account • Processed an $880 charge vs my expected $300 renewal • When I requested cancellation and refund, they refused citing their "policy" • They hide behind terms of service that violate basic consumer rights Their customer service is a joke: Multiple representatives giving conflicting information, claiming they "can't" process refunds when disputes are open (completely false), and offering meaningless "special rates" instead of addressing the unauthorized billing.This is classic bait-and-switch tactics. They get you locked in at one price, then force massive increases through automatic renewals and call it "platform improvements." I've had to file complaints with the ACCC (Australian consumer protection) and dispute through PayPal because they refuse to honor basic consumer rights.Save your money and find a legitimate service that doesn't use predatory billing practices. There are plenty of landing page builders that don't scam their customers with surprise 300% price increases. UPDATE: Still fighting for my refund weeks later. They continue to dodge responsibility and hide behind policies that violate consumer protection laws.
Response from LeadpagesJul 24, 2025
Hey Aaron, I'm very sorry to hear that you weren't happy with your Leadpages experience. Our team does try their best to balance customer concerns with the terms of service that users agree to upon signing up. Taking a look, I see that our disputes team was able to expedite your request and refund your recent subscription charge. I hope that helps! — The Leadpages Team