LeadpagesReviews of leadpages.com

Response from LeadpagesSep 23, 2025

Hi Marie, I'm sorry to hear about the confusion regarding your billing and that you weren't happy with your Leadpages experience. While we have made changes to our pricing, we have also ensured to reach affected customers by email ahead of their renewal to explain the differences and review any options or available workarounds with our support team. Users are also always able to review billing details in their Leadpages account. I wasn't able to locate a recent email correspondence regarding billing under your name. I could certainly see if we can give this a second look if you reach out to our team at [email protected]. Wishing you well, — The Leadpages Team

Response from LeadpagesJan 10, 2025

Hello Hilmar. Thank you for your valued feedback. We appreciate you taking your time to let us know your thoughts. It appears as though you've been on a 'legacy' rate that hasn't been available to most customers for a quite some time. In an effort to modernize our systems and look toward the future, we're no longer offering legacy plans. To ensure fairness across our customer base, this is a change effecting all legacy customers, It looks like you're being move to the Pro plan as a means to keep your landing pages online and actively promoting your business. Pro is the required plan for over 5 landing pages. Due to your next bill being higher and the aforementioned legacy changes, it may seem like Leadpages have increased their prices, but no increases have taken place on our current pricing. I can see that you have a ticket open in our support queue that has provided you with a similar explanation, but hopefully this response also provides you with the context you need. Thanks again. Leadpages Support :)

Response from LeadpagesJul 28, 2023

Hi there! Thank you for your feedback! We were able to locate the account you're referring to. We do actually send two emails to customers prior to the end of the trial period reminding users of the amount and date in which they'll be charged, along with cancellation instructions. It's possible that these emails were missed, or ended up in your spam folder, so I definitely understand the frustration here. Customers also confirm the amount and date they'll be charged when signing up- And have the ability to cancel their subscription/trial from directly within their accounts at any time. We apologize if our support came off as condescending as well. After reviewing the ticket, it appears our agent advised of the terms of service agreed to during sign up, and immediately offered you a refund. I'm glad we could help with that! We wish you all the best, and thank you again for your feedback! Sincerely, The Leadpages Team

Response from LeadpagesFeb 19, 2021

Hello Adrian, Thanks for reaching out and providing feedback! We pride ourselves on our support and sorry to hear we fell short for you. We say it will usually takes around 24 business hours to receive a response from our team. Though from time to time if our queue is higher than expected or around a holiday we can take a bit longer. Again we pride ourselves on the support we provide. So hopefully we are able to offer that same great experience in the future. As for the app being down, we haven't seen any widespread outages so if you haven't, definitely reach out to [email protected] so we can check over your account and pages! - Best, Leadpages Team