Paid $6K+, 36 Sales in 8 Months with $300 Profit So Far
Things are moving, but very slowly. I feel like my store is not getting the right amount of attention to really produce like it could.
Like the three other people I've spoken to who have done business with The Leading Group, I was not pleased with the service. After leaving a less-than-stellar review here, The Leading Group contacted me on Instagram. The first person I spoke to became hostile and was unwilling to help or refund my money, which I still prefer. After some time, another person reached out to me on Instagram and offered to help. They were much more pleasant to deal with and got things rolling.
Soon, I had ten times the sales I had in the previous six months. Which is a good start but far from what I was promised and expected. They contacted me again to see if I would update this review. This is it. I will give them four stars when I recoup my money. Due to the very rough start and lack of communication and accountability, a five-star review is out of the question at this point.
SC
Scott
Highly recommend!!
I just want to say that this ecommerce agency rocks! I worked with them for three months, in the beginning sales were a bit slow and I was a bit worried, but they told me that the store was still in the testing phase and I should be patient.
I'm in the 3rd month and they've totally transformed the store, sales went up in the middle of the second month and i'm making more than i could imagine, they've totally nailed it!
The team was friendly and patient with me, which I really appreciated. If you're looking for help with your online business or you're looking to start, these guys are the real deal!
BE
Brian E.
Rough Start but BETTER NOW
Initially, it wasn't great, I was a bit frustrated in the beginning because of a few unsuccessful tests, but as of late, we've found a product that we're scaling up at the moment and the results are positive, Good results cost money tho so understand more money equals better results. I'm happy with the direction we're going now and looking forward to more success as we move along
BS
Bibi S.
Thank you Leading Group for introducing…
Thank you Leading Group for introducing me to dropshipping with profit. This team is amazing in finding the winning product. They complete the R&D until platforms work for their clients benefit. An awesome team who has helped me all the way. I can’t wait to see the upscaling of a brand in my store. Although it’s not a get rich quick scheme it shows great potentials at making good profit.
JA
Jake
Failed investment. Avoid.
Started working with The Leading Group on April 26, 2022. 11 months later, we've tried multiple products and countless ad variations, receiving very poor results. I earned $1,914.47 in revenue during all that time. I spent more than that on product costs + TikTok ads alone. That of course does not include the service fee paid to The Leading Group. All in, I took about a $6K loss on this experiment over the course of 11 months.
I recognize the risks of drop-shipping, eCommerce, and investments at large. That's life. But, I've never experienced the level of incompetence that has come with this investment.
There were four items that The Leading Group failed at miserably:
1. Order fulfillment. They would often not fulfill orders until 3-4 weeks after they were placed. With drop-shipping, the processing and shipping time can be 2+ weeks to begin with, so I routinely had customers not receiving orders until 6+ weeks after they were placed. This led to unhappy customers, multiple disputes on PayPal, and a stressful experience for me, the end client.
2. Communication. It was excellent when talking to sales. Then, once they have your money, it falls off a cliff. 95% of the time when you ask for an update (on which product we'll be selling, when they're fulfilling orders, which ads we'll run next, timeline, etc.) you would get the same response: "I'll let you know when we do X.". Weeks later, after no response, you'll reach back out, and they'll magically do it on the spot - which was beyond frustrating. No explanation of when they were going to reach out to you.
3. General Quality. Typos on the website they built. Getting multiple TikTok ad accounts suspended. Having the website contact form lead to me instead of them (not quite as passive as they make it out to be). A customer service email that when you forwarded any customer complaints to they would not update you or give you any indication they actually responded to the customer.
4. Feeling valued. As an investor in a store with The Leading Group, I felt valued up until they received my initial investment. Then, at that point, every question you ask receives an often delayed, labored response, as if you were being a burden. Generally speaking, when I give someone my money, and the investment is underperforming after several attempts, I want there to be a sense of urgency or to believe that they give a damn and at least want to fix it. They didn't.
EDIT: In the reply to this review, they say I did not follow guidelines in a timely manner. That is a complete lie. Over the course of 11 months, I routinely waited weeks to hear anything from them, and would then take action within a day.
Take your eCommerce investment elsewhere. They are not worth the hassle.
Response from LEADBUILDBRANDMar 28, 2023
Dear Jake,
Thank you for taking the time to write a review. However, I would like to express that we believe our work deserves a better rating than one star. We want to remind you that we developed a successful brand and product for you, which was thoroughly tested and analyzed by our team before it was handed over to you.
While it may seem insignificant, the product is the core of everything we do. I have spoken to your account manager, who has informed us that there were some guidelines that you did not follow in a timely manner, which may have contributed to your dissatisfaction.
Despite this, we would be thrilled to continue working with you and expanding your store further if you are interested. Please do not hesitate to reach out to us with any concerns or requests.
Thank you again for your feedback.
Best regards, Management Team.
WM
William M.
I have had a really positive experience…
I have had a really positive experience with the Leading Group so far! I have been working with them for a month and a half and my store is already receiving several orders daily.
JB
Jeremiah B.
Fine, but with reservations
I began working with The Leading Group back in October. It took a few products before sales began rolling in during the holidays, but it is possible to break even eventually. It's not as hands off as I was told during the initial call, so be sure to get clear expectations during your onboarding calls. You'll also want to keep an eye on your orders and push them to process it where necessary.
MI
Michelle
Thank You Leading Group
I began working with the leading group three months ago. I have made approximately $4,000 in sales, and $2,800 of that has been profit. While I am not far from breaking even, I am not overly concerned with that because I am happy that the business is functioning well. From my experience, I have learned that a good product or website and effective advertising are crucial. I would like to express my gratitude to the leading group and will make sure to inform my friends and family about your company.