Ted B.
Bye drone
I got this drone from Lea Deals in time. However as soon as I tried to charge the main batteries I found out that the charging cable was faulty. I contacted the Customer service and was advised to make a video to support my claim. I recorded a video showing the the remote control charger when plugged in a USB port lit red and was charging fine. Then in video I showed that after plugging in the main charger cable into the same port the light did not come on and the battery was not charging. I sent the video and after a long wait I sent a message again and got a friendly response from a guy who I found out later was not even familiar with the manual was giving me false instruction. Luckily I got a message from his s supervisor Kevin who was spot on with everything. He apologised for the negligence of his staff and arranged shipping a cable which reached me quickly and was charging well. I flew drone 3 times. First and second time I tested the return home button making videos etc and was very happy with it. The third time I launched the drone and suddenly it went up without my command and started flying away from me. I pushed the home button but there was no response. I switched off the remote control unit and the app and the drone did not return back either. It was flying quickly away and I lost sight of it. I waited for 20 min and hoped when the battery goes low the drone should return to the launch pad. Alas, it was gone forever. I dumped the bag with everything in it in a rubbish bin and felt huge relief as I suffered so much with this cable thing wasting my time on trying to sort it out. I lost 200 quids but I leaned my bitter lesson once again. Pay more and you get peace of mind which is worth thinking of when making decision. Of course I read massive number of positive reviewsabout this drone before buying it. They were all positive. I feel a bit uncomfortable adding mine which will go in contrast with the flow of the lucky ones. I do hope that the company will read this review and will take it in consideration to increase the quality of the product and especially customer service.