Brian L.
Problem finally dealt with efficiently
When Chris came online via Teamviewer, he solved my connection problem very quickly and efficiently. Top marks for that. I had sent an e-mail detailing my problem (unable to connect with Le VPN) some time before and clearly specifying that I was operating Windows & from a desktop. Initially Le VPN suggested that I down load an update (which I did in fact do, without solving the problem) but I maintain that any updates should be handled by VPN themselves. I also got an e-mail with what it was suggested that I should do which included instructions for an Apple Mac ! I think Le VPN send out standard type repliues to customers, rather than making specific tailored responses.
Response from Le VPNDec 9, 2020
Hello Brian, As you maybe noticed, we try our best to provide the better solution to our customers' issue. Unfortunately, in your case, there was a mistake in the way your request was handled. I have just looked at your support ticket again, and the necessary measures have been taken to ensure that this does not happen again. Thank you for your comment. Regards, Le VPN Team