SV
Customer service was OK
Customer service was OK. My emials were slow to be responded to. This company does not follow through with what they say. They told me I would be contacted in 7 to 10 days about some paperwork I submitted. No one sent me an email. After 10 days, I emailed to let them know I had not received an email concerning the paperwork. The company said, " This inquiry has been received. My assistant is following up and will be in touch tomorrow." I have no choice but wait. It is now 4:26 pm the next day and I still have not received an email from them. I understand that legal matters take time to remedy, but customer service should be prompt and trust worthy. When a company says they will do something on a certain day, they should do it. Or at least communicate why it is being done late.
Response from LDA Pro Legal - Legal Document AssistantsMar 2, 2023
Hello Shon, LDA Pro received your review and are saddened to hear that you have not felt supported through this process. I, along with my LDA Pro team, take pride in our ability to provide customer service and would like to turn this relationship into a positive experience for you. My assistant has reached out and left a message for you as well as I have sent an email. Please note what you can expect next: 1) Respondent was served on 2/15/2023. This date is very important for you. This is the start clock for the date of final judgment to be entered, by the court, which is no earlier than 6 months 1 day from 2/15/2023. Additionally, the Respondent has 30 days to respond/not respond to the documents served. Once the 30 days expire, then you are able to file a request for judgement. What is happening within the 30 days: 1) The final documents are in the process of being drafted. Your initial draft is complete and ready for your review pending your response to the follow up questions emailed to you on 2/28/2023. Once those responses are received the draft will be sent to you for review by both you and the Respondent. If you have any questions, edits, changes those will be handled and then a final version will be sent to you for signature by notary for you and the Respondent. 2) Request for Judgement. These documents will be drafted at the expiration of the 30 days. These documents are dependent on whether the Respondent files a response with the courts or not. We understand this is a lengthy process but we are at the mercy of the court's process and timelines. We also understand this can be stressful and complicated to understand. Please accept our apology if we did not return your emails, as quickly as you expected. We value our clients and our client's trust. Please reach out if you have any further questions regarding your case or if you need further clarification regarding the remaining process / steps. We sincerely appreciate your business. Sincerely, Angela Jones, L.D.A.