Lazarus NaturalsReviews of lazarusnaturals.com

My order was suppose to be here three days ago. Have contacted the company twice no response. The tracking number provided is not working. Very angry very frustrated. Filed a Better Business bureau complaint. Horrible company

Wonderful company. I am on SSDI plus am low income so I am eligible for their generous discounts. Their products are fantastic. I have purchased many different strengths and types and I have finally found what combinations work for me. As a plus - if you subscribe to- you also get another discount. They ship Fed-Ex - not sure if it'd because I am literally on the other coast but I had once issue where a shipment was lost - I contacted Lazarus Naturals and they immediately sent out a replacement order - at no charge of course. Then I remember our area had a big fed ex truck wreck - so my package very well could have been on that truck. I have chronic health/pain issues and take potent pain medication - I have been able to stop taking two of the three since I switched to Lazarus Naturals. That alone speaks volumes.

Bad business practices. I ordered for the first time and did not purchase their expedited mail service. They created a label to ship, but still have not placed with USPS. If they had, it would have arrived in 2 or 3 days. Fraud. I will not purchase from this business again period. Do right by customers. I ordered late in the day/evening on May 12, label created on May 13 first thing in the morning, it should have been with USPS that day. Today is the 16th and probably won't be "dropped" with USPS until Monday, May 18. So creating a fake "5-7 business days" delivery. I live at most 3 days away from their location. The big thing is there is paper trails...I get the USPS notification when something is coming. Still this morning, May 16, says "May 13 8:50 am Shipping Label Created, USPS Awaiting Item PORTLAND,OR 97230"

I want to share an updated and honest review based on my full experience with Lazarus Labs, so others can make an informed decision before purchasing. I purchased a Retatrutide 10mg vial and, despite following a consistent dosing approach, I initially experienced no noticeable effect. This stood out to me because I’ve used similar compounds before and understand how they typically feel in terms of appetite suppression and overall response. When I raised my concerns, the initial response I received appeared to be automated and didn’t directly address my specific situation. I was then asked to provide batch details and wait for further review, despite there being no clearly identifiable batch number on the vial or packaging I received. That lack of traceability is a concern in itself when you’re dealing with product effectiveness. During this process, there was also mention of a possible goodwill replacement while the matter was under review. Based on that, I continued engaging with support in good faith and waited for their outcome. After their internal review, they declined both a replacement and a refund. The explanation leaned heavily on their Terms of Service, stating that Certificates of Analysis (COAs) are not always available at the time of purchase and that customers are responsible for reviewing any publicly available COAs beforehand. They also stated that the absence of a COA does not constitute a defect or misrepresentation. They further claimed there were no verified issues with the batch and no broader complaints, but did not provide batch-specific verification tied directly to the vial I received. What I found most frustrating was the overall handling of the situation. The initial suggestion of a goodwill replacement created an expectation that the issue was being taken seriously, only for that option to be withdrawn after the review was completed. From a customer perspective, that felt like being led along rather than genuinely supported. To add to that, I also received an automated request to leave a review while the issue was still unresolved, which felt disconnected from the situation. Since then, I’ve moved to another vendor who actually communicates directly (not through AI-style responses) and demonstrates far better business morals and customer support. That contrast alone highlights what was lacking here. At this stage, the matter has been closed by them with no resolution. While their process may be structured internally, it did not feel particularly responsive or reassuring when it came to addressing a specific product concern. Because of this experience, I won’t be returning as a customer, and I would strongly recommend others do thorough due diligence, especially around batch traceability and verification, before purchasing. This is simply my experience so others can make a more informed decision.

I placed an order two business days ago, and paid for expedited shipping to get it by end of the week. There website clearly says if order is placed before 11:45am, they ship it same day. It's now been over 48 hours since I placed my order on Monday and they don't even have it confirmed yet. I emailed customer support, no response. I called their customer support and got in touch and all the guy said he could do was hope it gets done today. I asked if there was anything else he could do to ensure it gets done, and he's like "nope, thats handled by our warehouse." I asked, "you can't call your warehouse and ensure this is done?" he replied, "no." Need to be clear, this review is not about the product itself, because I never received it. This is solely about customer support, lack of upholding the policy they state on their website, and in ability to get me the product I paid an extra $30 in shipping for by the time I needed it.

Good products from a good company. Use the unscented balm, oil and mints. Customer service is top notch, as is everything I have tried from them.

I used the rub-on stick product and it broke apart. I wrote to Lazarus for a replacement and they refused saying I should fix the product myself. They said it had been used....of course it was used, that's how it broke. I would recommend using a different brand.

Excellent customer service, they go above and beyond, and excellent product - I can feel the difference in my joints when I stop taking it. I especially appreciate the disability discount program and how easy they make it to apply.