Layla GrayceReviews of laylagrayce.com

Response from Layla GrayceFeb 21, 2024

Good Morning Nikol, My apologies for the delays with shipping and delivery of your order. I know how frustrating it can be to have delays with a shipment and we sincerely appreciate your patience with our carrier. Upon reviewing the notes, I do see this was booked on February 7th and picked up on the 8th. We typically estimate our freight transit time to be around 7-10 business days, and we're now getting close to falling outside of that estimate. I'm going to talk to the team and have one of our members reach out to you to assist and ensure we are involved with keeping you up-to-date and that your shipment gets delivered as quickly as possible. - The Layla Grayce Team

Response from Layla GrayceDec 19, 2023

Good Afternoon Camille, I'm very sorry you have experienced this delay with your order. I've spoke with our team and confirmed that we have conveyed the delays to you and we're currently expecting the order to ship by end of 1/3 at the latest. Unfortunately Caracole experienced a major issue at their warehouse causing additional unforeseen delays. I know how frustrating this can be and sincerely apologize for the frustration. If you need anything else in the meantime, do not hesitate to reach back out to us. We will continue to work to ensure this gets out the door as quickly as possible. An order tracking email will be sent once it has shipped. Thanks, The Layla Grayce Team

Response from Layla GrayceSep 1, 2023

Good Morning Phoebe, I'm so sorry your items were unavailable, I know how frustrating that can be. We try our best to exhaust all available options to fulfill an order and that process can take a few extra days. I will speak with the team about ensuring communication is always a top priority. Your order was placed on Aug. 7th with an expected "ship-by" date of Aug. 16th. Your order was cancelled and refunded on August 15th. Regards, The Layla Grayce Team

Response from Layla GrayceJul 25, 2023

Good Morning Mary, I apologize that your item was no longer available, I know how frustrating that can be. After further review I do see that your item was in discontinued status and it looks like when our Interlude warehouse went to pull one of the last remaining pieces they had already been fully depleted. We wanted to ensure you were notified immediately and issued your refund right away.

Response from Layla GrayceJan 26, 2023

Good Morning Rose, Thanks for your feedback regarding your order. I'm very sorry your delivery experience wasn't what you had anticipated. Looking at your order, I do see that at the time the order was placed, the item was back-ordered with an unconfirmed restock date and it did get pushed back a bit longer than initially expected. Regarding delivery, all of our orders come with free standard curbside delivery. Typically when White Glove services are requested prior to shipment, we have many options to offer our customers. With your case, the shipment was ready to be scheduled for delivery and the carrier did not give us the option to modify the delivery service at that time. My team spoke with the carrier directly asking to change the service to accommodate your request however it was too late at that point. I'm going to try to review some of our processes in hopes that we can ensure this situation doesn't happen again. Please feel free to reach back out to us if you have anything else you would like to share. Regards, The Layla Grayce Team

Response from Layla GrayceJan 20, 2023

Good Afternoon Aaron, Thanks for reaching out regarding your order and letting us know about your experience. After doing some research and discussing with our team, it looks like the Traditions Slipper Side Chair was removed from our product assortment shortly before your order was placed, but we were unable to update the website in time. That is entirely our fault, and I sincerely apologize for this issue and any inconvenience it may have caused you. Given the circumstances, our team cancelled your order right away and immediately issued your refund to ensure we weren't holding your funds for items that could not be fulfilled. I have also spoken with our team regarding the poor communication that you feel was received in hopes that we can do a much better job in the future. Regards, The Layla Grayce Team

Response from Layla GrayceJan 18, 2023

Good Morning Jenny, Thanks for taking the time to leave us a review regarding your experience. I'm so sorry to hear about the issues regarding stock of the rug you ordered. We rely on our manufacturers to supply us with updated inventory and do our best to keep our website as up to date as possible. As you mentioned in your review, the rug ordered only showed 1 pc left in stock at the time of the order. When our warehouse went to pull stock, they were unable to locate the final piece and notified us right away. Given the rug is also discontinued, we sadly won't be getting anymore in either, which is why you were refunded immediately. I know it can be extremely frustrating when you find the right piece for you and it turns out to be out of stock. If you would be willing to give us another shot, I would be happy to give you a small discount for the inconvenience. As well, please reach out to us if you find another rug, we can double check inventory prior to you placing an order so this issue doesn't happen again. Thanks, Kyle with Layla Grayce

Response from Layla GrayceNov 14, 2022

Good Morning Kaitlyn, Thanks for your review. I want to apologize for the experience you've had with us. At the time you placed the order for the Clara Rug, we showed 1 (one) piece in stock. While we do our very best to ensure that our stock counts are accurate, we do rely on the manufacturer to give us accurate counts throughout the day. It does appear that the manufacturer did not have the final piece that was showing left in stock and since this rug is discontinued we did not have any stock left to supply to your order. Your order was immediately cancelled and refunded so that we were not holding your funds any longer than necessary. I know this can be really frustrating and not the experience we hope for you to have. If you happen to find something else on our site, please feel free to contact us first and I would be happy to help you with a small discount for the inconvenience. Thanks, Kyle with Layla Grayce