Layla Grayce Reviews | Read Customer Reviews of laylagrayce.com

Layla GrayceReviews of laylagrayce.com

4.6735 reviews
Furniture Stores
644 Locust Street, Lawrence, Kansas

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Layla Grayce

About Layla Grayce

We have more than an interest in interior design — it's a passion. We live for curating beautiful home decor, promoting the latest designer collections, and dreaming about how to make our homes a greater source of inspiration and harmony.Dreams don't have to stay dreams. That idea is the core of the Layla Grayce philosophy and should be the core of yours, too. We know that the only thing better than daydreaming while looking at gorgeous home decor online is coming home to see it in your living room.As a dedicated community of designers, bloggers and home decor enthusiasts, we understand the importance of building a space you can proudly call home. We're so excited to help you build yours.

Layla Grayce (laylagrayce.com) has 735 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: laylagrayce.com
Website: laylagrayce.com
Category: Furniture Stores
Location: Lawrence, Kansas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 50% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Layla Grayce reviews

Showing 48 reviews with 1 star · Clear filters

Stephanie
Aug 31, 2024
Horrible experience
Horrible experience. Item damaged and customer service not addressing.
Response from Layla GrayceSep 3, 2024
Good Morning Stephanie, Thank you for taking the time to let us know of your situation, I sincerely apologize your experience has not been up to par. Speaking with customer service, I see that you initially notified us of the issue on Friday (Aug. 30th) and we started the claims process the same day. We were closed yesterday (Sept. 2nd) for the holiday so we had not had the opportunity to further process your claim. I will help ensure that this gets pushed along as quickly as possible for you. - The Layla Grayce Team
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TitansMom
Jul 24, 2024
Terrible quality
Terrible quality. Bought two white dining room chairs for $2400. The 1st order came damaged. Had to jump through hoops to get it replaced (From China no less). The 2nd order showed up with stains on the chairs. These people drop ship sub standard products, then make you deal with customer service via email. Would never order from them again!
Response from Layla GrayceJul 25, 2024
Hello, I'm very sorry to hear about your experience, I'd like to confirm which order this is associated with so I can assist with investigating the issues you've reported. Your review isn't in line with the experience we aim to give and I'd appreciate the opportunity to discuss further. We're available by phone, Monday - Friday from 8-5 PM CST, if you'd like to give us a call. - The Layla Grayce Team
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Mark U.
Jul 15, 2024
Placed an order and was told it would…
Placed an order and was told it would ship in about 9-10 days . . . only to get updated later and after the fact that the item wasn't even in stock.
Response from Layla GrayceJul 15, 2024
Good Morning Mark, Thank you for bringing this to our attention. I want to apologize for the issues relating to inventory on the Antique Stone Table you purchased, expecting to be in-stock and available for shipment. While we do rely on our warehouse partners to keep our inventory counts updated, this situation still falls on us and we want to do better. If there's anyway we can earn your business again in the future, please reach out to customer service directly prior to placing a future order. We can verify stock is available on any product your interested in to ensure this doesn't happen again. - The Layla Grayce Team
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john
Jun 28, 2024
Have no idea....u haven't shipped my…
Have no idea....u haven't shipped my order...how could I rate ur performance?
Response from Layla GrayceJun 28, 2024
Good Morning John, Thanks for leaving us a review and the feedback regarding how quickly you received the review solicitation. It looks like this one got sent out immediately after you placed your order in error. I apologize for any frustration there. If you would be willing to come back and update your review after the product has been received we would greatly appreciate it. Our customers order experience is extremely important to us. - The Layla Grayce Team
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Chad
May 20, 2024
Still have not received the product
Still have not received the product, weeks after it was described to be delivered.
Response from Layla GrayceMay 21, 2024
Hey Chad, I'm so sorry about the delay with your Century Furniture - Game Table. I've been discussing with our customer service team and the warehouse to ensure this is getting shipped out asap. It looks like warehouse didn't process this when originally submitted and we're pushing them to get this out the door. I do see here when the order was originally placed we had an estimated ship date of 5/13 and LTL transit for the item is typically about 7-10 business days. We're well past the initial ship-by date, so my team will reach back out to you to assist. - The Layla Grayce Team
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Pat
May 2, 2024
I was told I could return the rug…
I was told I could return the rug without paying a shipping and handling fee due to my age and difficulty getting rug to a ups store. I did not get a full refund . I was charged $85.41. I am a senior and I cannot afford this unfair rate. I am disappointed in your company.
Response from Layla GrayceMay 3, 2024
Hello Patricia, I'm very sorry you are unhappy with the deduction on your refund amount. I wanted to point out that we did provide a complimentary return shipping label at no cost to you, the deduction of $85.41 is the 10% restocking fee that is outlined in our standard returns policy. We do offer to waive the restocking fee when you elect to receive a store credit instead of a refund. - The Layla Grayce Team
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Patricia
Mar 11, 2024
Single man arrived with 220 lb table
Single man arrived with 220 lb table. My husband had to carry it in with him and uncrate it. Really bad!
Response from Layla GrayceMar 12, 2024
Good Morning Patricia, Unless White Glove delivery quotes are requested, our free standard delivery is "to-the-door." With these types of deliveries the carrier typically only needs to send out one driver. I'm very sorry if this wasn't communicated clearly and I will be speaking with our shipping team to see what could be done better on our side to ensure this is conveyed better. Regards, The Layla Grayce Team
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customer
Feb 27, 2024
I have not received an order…
I have not received an order confirmation or my order
Response from Layla GrayceFeb 27, 2024
Good Afternoon Micheleen, Our records show that your order was placed on Feb. 17th and an email confirmation was sent to the email address left at checkout on Feb. 17th at 7:52 PM. I will have one of our team members follow up with you to assist with ensuring you have a copy of that email and any other order details you require. - The Layla Grayce Team
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