Layla GrayceReviews of laylagrayce.com

Response from Layla GrayceFeb 11, 2025

Hey Steven, I'm very sorry for the issues with your order. It sounds like we've already taken care of your issue, but if there's anything else we can do please let us know. - The Layla Grayce Team

Response from Layla GrayceFeb 5, 2025

Good Afternoon Will, My sincerest apologies for any delays with regards to your order for the Fable Counter Stools. I do see that your shipment just arrived at the delivery hub and our carrier should be reaching out to schedule your delivery within the next 24-48 hours if they have not done so already. While part of the reason for the longer delivery time is due to your delivery area, this is something we should do a better job at conveying. I will discuss this with our team and will have someone reach out to you to assist with ensuring your delivery is handled promptly. - The Layla Grayce Team

Response from Layla GrayceJan 8, 2025

Good Morning Emily, Our sincerest apologies for the troubles and frustrations stemming from your order. I am having a supervisor reach out to you directly to get this reviewed and resolved. - The Layla Grayce Team

Response from Layla GrayceDec 18, 2024

Hey Samiour, Thanks for taking the time to leave us a review. After speaking with our team, I did review the case and photos provided, this actually wasn't identified as manufacturers defect by our team, but rather a natural part of the piece due to the reclaimed wood materials used. I'm sorry to hear you're unhappy with it and as you mentioned we would be unable to ship a replacement as all of them will have these natural markings because it's apart of the aesthetic. You are more than welcome to return the end table using our complimentary return labels and we would be happy to waive the restocking fees as we don't want you to keep a piece you are unhappy with! - The Layla Grayce Team

Response from Layla GrayceDec 13, 2024

Good Morning Sharon, I am very sorry for the delays with your order, this isn't the experience we would ever hope for a customer to have. I am escalating this issue to a supervisor so we can figure out what is going on and they will reach out to you today with an update. - The Layla Grayce Team

Response from Layla GrayceNov 8, 2024

Good Morning Gary, My sincerest apologies for the trouble you experienced with our delivery team. With our standard threshold delivery the carrier is expected to deliver the shipment to your door or garage and doesn't include any unpackaging services. The drivers schedules can be quite busy so they may not be able to wait while you unbox the item. However, if you notice issues with the box you can absolutely notate those on the form and then contact us if any damages are found while unboxing. I'm going to have our claims team reach out to you directly to handle the damages and resolution. - The Layla Grayce Team

Response from Layla GrayceOct 21, 2024

Hey Amy, I'm very sorry for any troubles with regards to your return. After speaking with my team, it looks like the issues may be with regards to the box being discarded prior to a request for return. Unfortunately for any return the item must be returned to the original packaging or similar, we don't have a way to provide alternate packaging once it's been discarded. If there's anything else we can help with, please respond to the original email chain with our customer service team. - The Layla Grayce Team

Response from Layla GrayceSep 9, 2024

Good Morning Abby, I'm so sorry for the delays you've experienced with your order for the Glenview Sideboard. I understand how troublesome it can be to have an order delayed. After discussing with my orders team, it looks like an error was made and your order was not processed as quickly as it should have been, which caused a delay with having your order shipped. I do see here your order has left the warehouse and our carrier has scheduled a tentative delivery date for the week of 9/23. I will have a supervisor reach out to you directly to discuss the issues and assist with the delay. - The Layla Grayce Team