Layla GrayceReviews of laylagrayce.com

Never really had much interaction with anyone other than the company handling the transport. I will also say that while the rug is beautiful and matches perfectly, I wasn’t prepared for the “off gases.” Kinda smelled like skunk and it wafted throughout our house.

I did have a problem with a discount code I was given as a new customer but it informed me it didn’t apply to my purchase. Needed to call to have my issues. Did not call just placed order.

The piece I ordered is great. The color is a bit darker and slightly more red than i expected, but the piece fits well in my home. My only complaint is with their chosen method of delivery, which was not an option at check out. The delivery service was completely unwilling to work with me on a date and time frame that would fit with my schedule. They initially gave me notice that it would be delivered during a certain week, and that I would get noticed 48+ hrs before the delivery, once their schedule was set. Then the day before delivery, they contacted me with a 4 hour time frame that did not work with my schedule. I asked if i could be moved up the schedule to an earlier time frame that day, as the start of the time frame i was given was the latest i could possibly wait, and was told no, that if i couldn't make what they gave me work, i would be rescheduled for some undetermined point the week after as they only come to my area once each week, and this vicious cycle would continue. I was also told that i would be given a call 30 mins prior to the actual delivery. I was given less than 10, so the delivery arrived before someone could make it to the house to sign for the piece and let them inside. The delivery service only placed the box in the house. They did not unpack it, and this was a large, heavy piece, so it would have been nice if they would have been willing to help. It would have been even better to have options during the purchase to have the piece delivered without signature, delivered with signature, delivery with placing the box in the home, or delivery with full set up. And with a more complete and accurate description of how the delivery service operated. Additionally, my piece sat less than 2 hours away for 10 days. Had they chosen to deliver at any point the week before or any other day during the week they chose, I could have made it work a whole lot easier. Because the delivery service did not take my availability into consideration at all, this ended up being a very stressful purchase for me.

I’m happy with the rug; color and texture as appeared/described on the web site. Would consider purchasing another rug through Layla Grayce, as they offer a large selection of quality rugs. The downside for me was the lack of tracking updates once rug was shipped; a hard to decipher system. I’ve purchased rugs from various vendors; this system made me want to throw my hands up. I realize rug was 10x14, and may have shipped differently but the tracking system needs improved.

So far the purchase has been great, but I just put the order in. I am disappointed that the intro code did not last long

Blanket is great. Slightly different color than the one I already had, or else it would be 5 stars

The sideboard arrived in excellent condition and was as beautiful as it was in the website pics. My wife was particularly pleased with it. The white glove service did an excellent job of setting it up. It would have been 5 stars, but it was missing a drawer pull. Layla Grace had one delivered in about a month. It was relatively easy to install.

Ask me again when I receive my order.