Kenneth
I gave the company a review of three…
I gave the company a review of three due to the mixed feelings I had about the transaction. First, although their website stated the item was in stock, after placing the order I received an email stating it was out of stock. This was surprising since several other retailers had the item available. I do give them credit though for advising me shortly after the order that they would not be able to fulfill it. At least they didn't wait a month or more to disappoint me.
Response from Layla GrayceApr 21, 2023
Good Afternoon Kenneth, Thank you for your honest feedback. After reviewing your order I see that our warehouse informed us the coffee table had no remaining stock left as we began processing your order. I know this can be very frustrating and I'm sorry for the inconvenience this caused. We do our best to keep our inventory up to date and if there's ever an issue with stock, we ensure options are provided or refunds are issued immediately. In this case, the item was also discontinued so we unfortunately won't be getting any more from Eichholtz and your refund was issued in full. If there's anything else we can do to assist you further, don't hesitate to drop us a line or give us a call. Thanks, The Layla Grayce Team