We have more than an interest in interior design — it's a passion. We live for curating beautiful home decor, promoting the latest designer collections, and dreaming about how to make our homes a greater source of inspiration and harmony.Dreams don't have to stay dreams. That idea is the core of the Layla Grayce philosophy and should be the core of yours, too. We know that the only thing better than daydreaming while looking at gorgeous home decor online is coming home to see it in your living room.As a dedicated community of designers, bloggers and home decor enthusiasts, we understand the importance of building a space you can proudly call home. We're so excited to help you build yours.
Layla Grayce (laylagrayce.com) has 735 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
laylagrayce.com
Website
laylagrayce.com
Category
Furniture Stores
Location
Lawrence, Kansas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 50% of reviews.
Latest
Most recent review: October 2026.
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Hey Taylor,
I'm sorry for any confusion or concern surrounding the delivery of your order. After receiving your review I dug in a bit to see that you've spoken to our customer service team this morning and we were able to confirm your expected ship-by date of early next week and then subsequent delivery likely by end of next week at the latest.
If there's absolutely anything else we can do to improve your experience with us, please let us know.
- The Layla Grayce Team
SU
Susan
The delivery guys said the boxes were…
The delivery guys said the boxes were too tall for the elevator. So they could not deliver. Layla Grace acts like you can return merchandise but here is their email total for returns cost to me in restocking fees and shipping of $4,928.11
This is buyer beware warning!!!!
Response from Layla GrayceJun 13, 2025
Hey Susan,
We’re very sorry to hear about the issue with your delivery. We understand how frustrating it must be when something you've been looking forward to can't be completed as planned.
Our delivery teams always do their best to accommodate building constraints, but in situations where elevator access or entryways aren’t large enough for the items, it does limit what can be done onsite. These kinds of limitations can sometimes require alternate arrangements, which is why we encourage customers to double-check elevator and entryway dimensions prior to delivery, especially for larger items.
That said, a supervisor has reached out to see if we can work with you on a solution that avoids a costly return. We truly want to help if there’s any way forward, and we appreciate your patience while we explore options with you.
**Update 6/24**
We completely understand that return shipping and restocking fees can feel steep, especially on larger orders. That said, with a combined order total approaching $20,000, the cost to ship these items—and then have them returned—adds up incredibly quickly on our end. We simply cannot absorb those costs due to an issue resulting from the products being too big to be delivered into your building. We ensure that all measurements are clearly listed on our product pages and if there's ever a question or concern regarding sizing we are happy to review those details prior to placing any order. We're truly sorry things turned out this way—it’s not the outcome we wanted either.
- The Layla Grayce Team
DE
Deb
Out of stock pillow
Advertised a pillow, then said it was out of stock, and now I see its listed for sale again at a higher price. Do you or don't you have this pillow and why did it go up in price.
Response from Layla GrayceJun 5, 2025
Hey Deb,
I'm so sorry about the inventory issues with the Surya - Chase Pillow you ordered not being available after your purchase was placed. We rely directly on our manufacturers to give us up to date inventory throughout the day. It does appear you placed the order while we still showed 1 (one) piece in stock and when Surya went to pull the order they confirmed they didn't have any pieces remaining and that the item was discontinued.
With regards to the item showing as available on our site after cancellation, I can assure you this pillow is not listed on our website and has been discontinued by the manufacturer. You are welcome to reach out to Surya directly to confirm.
If there's any other pillow alternatives on our website, please reach out to our team and we would be happy to assist you with confirming availability prior to placing another order.
- The Layla Grayce Team
MG
Marie G.
Just about everything went wrong
Just about everything went wrong.
The quality of Four Hand pieces has deteriorated to an unacceptable degree.
This resulted in damaged product which to date has not been resolved.
Your reply reflects your poor customer service. Those issues were resolved weeks ago and you were given written confirmation.
Still no credit after I did everything you asked and thought we had a good faith agreement.
We have two issues here. The lack of my credit.
Extremely poor quality of the Four Hand product I received. I was matching a prior purchased piece and no comparison.
The finish on the new priced needs to be evaluated.
I was promised a credit but never received.
Response from Layla GrayceMay 19, 2025
Hello Zella,
Thank you for your review. We're very sorry for the trouble you've experienced with your order—I know our team has been working to resolve this for several weeks now.
Once disputes were opened with both PayPal and your bank, the refund process was placed on hold. Unfortunately, we’re unable to issue any refunds while a chargeback or dispute is open, as the payment is essentially frozen during that time.
As soon as the disputes are fully resolved and closed by both parties, we’ll be able to proceed on our end. We’re standing by to take care of this for you as soon as that happens.
- The Layla Grayce Team
RO
Robert
I have never bought any item from you
I have never bought any item from you. The one time I tried the item was not available. Let me hear from you.
Response from Layla GrayceMay 12, 2025
Thank you for your feedback Robert, and we're very sorry for the inconvenience. While we do our best to keep our listings up to date, occasionally inventory may change before it's reflected online. We understand how frustrating that can be and would be happy to help you find a suitable alternative if you're still looking. Please don’t hesitate to reach out.
- The Layla Grayce Team
DI
Diane
Not able to send gifts
I had a very difficult time trying to place an order thru the website. The product I wanted showed up on the app, but then not the website. When I finally was able to get in touch with a representative, I could place the order, but was not able to send it as a gift. I wanted to send a note card but was unable to. I almost didn't send it because of this. I had to have the delivery sent to me, then send re-send as a gift with a note card. This cost me extra money via Fed Ex.. I will probably not use your site again based on this unfortunate situation.
Response from Layla GrayceMay 8, 2025
Good Afternoon Diane,
Thanks for your feedback! I'm sorry we were unable to accommodate the request to include a note with the gift you ordered. That's not something we have available at this time, however we will absolutely bring this to our team for additional discussion.
- The Layla Grayce Team
SA
Sarah
Massive disappointment
I was so excited for my order to arrive, and it's been nothing but a disappointing experience.
First, the company Layla Grace outsourced the delivery to dropped off the package without assembling, and it took a few weeks of multiple calls (to Layla Grace and the delivery company) to get them scheduled to come again.
When they finally arrived, they had no tools, so they told me they actually couldn't assemble it. Fortunately, they agreed to use my tools, but the furniture I ordered was clearly not new and had been assembled incorrectly before. At this point, I was so frustrated that I simply had them assemble it, which involved drilling new holes and having gaps that shouldn't be there.
This is absolutely not the quality and service I expect at this price point. I could have gotten something similar for less $ and faster if I ordered from Wayfair.
Response from Layla GrayceMar 24, 2025
Good Afternoon Sarah,
We’re truly sorry to hear that your experience with us didn’t meet your expectations. This is not the level of service or quality we strive to provide, and we completely understand your frustration.
The issues with assembly and the condition of your furniture are absolutely unacceptable, and we appreciate you bringing them to our attention. Our team is already reviewing what went wrong, both with our delivery partner and the product itself, to ensure this doesn’t happen again. We will be reaching out to you directly to make this right and find a solution that you’re happy with.
Your satisfaction is incredibly important to us, and we truly appreciate the opportunity to address this. Please expect to hear from us shortly.
- The Layla Grayce Team
CN
customerlauren Nicole B.
My bench never arrived
My bench never arrived. Preparing to file a credit card dispute due to no item ever being delivered
Response from Layla GrayceFeb 25, 2025
Good Morning Lauren,
I'm so sorry for any troubles/concerns with regards to your order. I have spoken to our team and it sounds like we were able to speak with you on the phone and get you the necessary information you needed regarding your delivery. Our team will continue to communicate with you until the delivery is completed!
- The Layla Grayce Team
