Layla GrayceReviews of laylagrayce.com

Response from Layla GrayceJan 28, 2025

Good Afternoon Marie, I'm sorry to hear the ripples aren't coming out of your rug. We do typically advise with waves/ripples in rugs it can take up to 30-60 days for them to fully settle depending on the environment. Please let us know if there's anything we can do to assist. - The Layla Grayce Team

Response from Layla GrayceDec 13, 2024

Hey Chris, Thanks for leaving us a review. I'm sorry your order didn't arrive as expected, I know how frustrating that can be. I do see our customer service team took care of it quickly and got you fully refunded per your request. We will continued to work with our carrier partners to ensure we're avoiding situations like this in the future. If you ever need anything else down the road, don't hesitate to reach back out. - The Layla Grayce Team

Response from Layla GrayceNov 20, 2024

We’re sorry to hear about the issue with your couch and appreciate you bringing it to our attention—please reach out so we can assist further! - The Layla Grayce Team

Response from Layla GrayceJul 25, 2024

Hello Emily, Thanks for leaving us a review. Per the product listing as well as our emailed shipping notification, this product shipped via FedEx Ground. All FedEx Ground shipments are delivered to the outside of your home, they are unfortunately not brought inside. I do apologize for any inconvenience this may have caused. If you ever need to verify how a product ships, please do not hesitate to give us a call prior to placing the order to verify. We can go over alternative shipping options if available/needed. - The Layla Grayce Team

Response from Layla GrayceJun 18, 2024

Good Afternoon Maria, Thanks for leaving us a review. I see you just placed your order with us today, if there's any concerns about the wait times on the products you've ordered, please reach out to us so we can assist. - The Layla Grayce Team

Response from Layla GrayceMay 9, 2024

Good Morning Candice, Reviewing our carriers records, it shows that the they called the number left on file on May 1st and scheduled a delivery date for May 17th. If there's any issues with this date, please give us a call and we would be happy to assist! - The Layla Grayce Team

Response from Layla GrayceNov 28, 2023

Hello Reza, I'm sorry for any frustration due to not being able to use your first time customer coupon. It looks like you've already discussed with our customer service team, but I will mention here as well that this coupon unfortunately cannot work with products already on sale. You can utilize that code for any purchase in the future for a regularly priced item. Regards, The Layla Grayce Team

Response from Layla GrayceJul 7, 2023

Good Afternoon Lisa, Thank you for letting us know about your delivery experience, this is not what we hope to hear from any of our delivery agents. After our discussion on the phone a few moments ago I have the details I need to bring this to our carriers attention. While I'm glad they were able to perform the delivery service as intended, I do not feel that the service you received from them is up to our standards. If you ever need anything else, please do not hesitate to reach back out. Regards, The Layla Grayce Team