Darlene P.
Don't buy anything from Layla Grayce
Don't buy anything from Layla Grayce. You will waste your time and money. I placed an order for an expensive dining room table with Kyle, operations manager. Gave him my home shipping address. They require full payment upfront, which is fine. The wait was going to be weeks. Then I received a call from the freight company weeks after placing the order, telling me they couldn't locate my address anywhere on a map. Layla Grace's shipping dept made a mistake and routed it to FLORIDA! My shipping address is in TEXAS. The freight company making the delivery corrected Layla Grace's mistake and rerouted the table to my address in Texas, which caused another two-week delay. Finally, on the day of delivery, the driver called; they will deliver my table in an hour. They uncrated the item. The two leaf extensions were shattered into pieces beyond repair, and the manufacturer of the table said they could not replace it. It had been discontinued. Had to wait for the freight company to send to Layla Grace the damaged shipment report before a credit could be issued. Tremendous amounts of time wasted, money tied up for a long period. Just save yourself all the frustration of doing business with this ridiculous company.
Response from Layla GrayceFeb 9, 2026
Hello Darlene, Thank you for your feedback. I want to sincerely apologize for the experience you described — the shipment misroute, the delivery delays and ultimately the damage to the table and its extensions. You’re absolutely right that this series of issues created a frustrating and time-consuming situation, especially given the item’s discontinued status. The responsibility ultimately falls on us to ensure orders are set up correctly and delivered in good condition. I’m very sorry that we fell short here. We also understand how disappointing it is to wait weeks for a piece only to have it arrive damaged beyond replacement. Your refund was processed as quickly as possible once the carrier’s inspection report was completed, but we recognize that doesn’t give you back the time or inconvenience involved. We appreciate you bringing this to our attention and will be reviewing the breakdowns that occurred so we can prevent situations like this in the future. - The Layla Grayce Team