laxride.netReviews of laxride.net

I confirmed my reservation the morning of my flight. LAXRide cancelled my reservation 30 minutes before my pickup time with a text. My flight landed at the airport, and I had no way to get home. I have yet to hear from any kind of manager even though I have been asking to speak to one. This is the worst service I have ever experienced.

I thought the directions to where to meet the car were terrible and it took 20 texts and asking 3 people for directions and clarification to finally find the parking garage where we were supposed to meet and then we texted we were at F1 but 25 min went by and our driver still wasn't there and someone from the garage staff led us to the correct car who was parked in F4 b/c he never got the note that we were at F1. The drive to our destination was fine but it took an hour to get the car which could have been prevented with better directions.

We used LAXRide for round trip service. From home to LAX it was pretty decent. Drive was on time. However, not as comfortable when he did not use turn signals at all during the ride, and also was operating the GPS for prolong time while driving. On the return from LAX it was a disaster. Company texted me, when I was already in the air, and stated they could not reach the intended driver and had no backup plan. They will cancel my reservation. We were stranded at the airport to search for last minute alternate transport. This is unprofessional and, according to other reviews, it is not an uncommon issue with this company. If dependability is important to you, I would seriously thing twice before using this service.

They stranded us! We confirmed at 9pm night before for a 715am pickup at Mayo, driving 1.5 hours to Minneapolis to catch a 1145am international flight. LAX text messaged me at midnight (while I was asleep!) to say that sorry,they couldn't track down their driver and couldn't get us to Minneapolis that morning. I was lucky I checked my phone at 3am and scrambled to find another shuttle company to get us there! TERRIBLE service--do not book if you want reliability!

I had my ride scheduled for morning 5.30am. They texted me day before at 9.15pm telling that they couldn't reach the driver so cancelling my ride. Luckily I was awake to see the message. what if I trusted them and slept and wake up to find this text message, I would have missed my flight because of this Laxride. Really very frustrated with last minute cancellations. Lot of tension to find rental car at midnight. Very bad service. I won't trust this service anymore.

They let me down. First car ordered didn’t show up, and the second one supposed to arrive within five minutes after my call to the dispatch, was in the traffic. Had to order Uber in a rush, to get to the airport. Very unhappy . My credit card was charged, I am waiting for the refund.

Our driver, Dennis, was awesome. Highly recommended.

Perfect seamless ride to the airport- courteous driver - smooth driver! Fantastic experience!