LawnGuruReviews of lawnguru.co

I signed up for biweekly lawnmowing service. No one ever called even after requesting a call.. Just kept getting text messages in app that said unable to provide service due to weather for 3 weeks and then 4th week it said for mechanical reasons. After 4 weeks of no service my husband decided to just weed wack the lawn till our tractor could be repaired. What's the point of signing up for service if no one provides service!!!!

My experience with LawnGuru has been extremely frustrating and disappointing. I signed up for recurring biweekly mowing because I needed a reliable service—not because I wanted to spend weeks tracking down a provider and trying to get someone at the company to respond. On July 1, my assigned provider arrived but told me his mower had broken and that he would return the next day to finish the job. He never returned. On July 7, after I reached out because my lawn still had not been cut, he told me the LawnGuru app was malfunctioning on his end and that his jobs were not visible. I was understanding because equipment problems happen. However, this is exactly when I expected LawnGuru, the company managing the service and payment, to step in and resolve the problem. Instead, my lawn remained uncut while I was left trying to get assistance. I contacted LawnGuru through its support system and submitted a formal request explaining that I had already been charged, had not received the service I paid for, and did not want to be charged again while the previous service remained unresolved. Days later, my request was still simply marked “In Progress.” What makes this situation even more concerning is that LawnGuru’s own terms state that payment for a provider service is due upon completion of the requested service. Yet I was charged despite the mowing not being completed. Meanwhile, my grass has continued to grow because LawnGuru failed to arrange for another provider or provide a timely resolution. Their website prominently advertises a “Guru Guarantee,” stating that if customers are not 100% happy, they should notify the company within three days and LawnGuru will send the provider back to make it right or issue a refund. I reported the problem and repeatedly attempted to get assistance, yet neither of those things happened in a timely manner. The most frustrating part is the lack of accessible human customer service. When a company operates a platform, processes customers’ payments, assigns providers, and advertises a satisfaction guarantee, customers should not be left caught between a provider experiencing problems and an unresponsive support system. I also find it troubling that LawnGuru prominently displays a 4.7/5 rating from more than 3,000 “verified LawnGuru Reviews” on its own website, yet I could not find an obvious way to leave a review about my own experience there. My experience has been dramatically different from the overwhelmingly positive picture presented on their website. At this point, I am not asking for anything unreasonable. I paid for lawn service and expected my lawn to be serviced. When the assigned provider could not complete the job, I expected LawnGuru to arrange a replacement, communicate with me, and ensure I was not charged for an incomplete service. Instead, I have spent considerable time trying to resolve a problem that should have been handled by the company. Based on my experience, I cannot recommend LawnGuru. Customers considering this service should be aware that if something goes wrong, getting timely assistance and accountability may be far more difficult than the company’s marketing suggests.

I have scheduled with this company twice. The first time no one showed up but I gave them another chance. After the second no show I canceled and hired someone else. They ignored my cancelation request, sent the contractor and charged me anyway! I can't get in touch with anyone to have a discussion. Even if you are desperate, don't use this service! In fact, don't walk away......RUN!

Provider no showed for over 10 days then wanted to collect a overgrowth fee before coming to my property.I understand this aspect isn't lawn guru's fault, but I did email customer service twice and never received a response

Payed for lawn cut, edgingg g and blowing trimmings off surfaces and all they did was cut front yard and lawn guru didn’t fix it

I received lawn service and they arrived after 6pm and was finshed in 15minutes.When i arrived home my internet was cut and my grass looked as if it wasnt cut nor trimed.I reached out to customer service and they ask me to provide pictures .Well i did and i havent heard anything back.The company that assisted me clearly ripped me off for $60.there is no one to talk to you can only talk through chat.I will be disputing order and will never recommend nor get any service from them again.I wish i could upload the poor job they did.

Do not use this company. The mowing company was supposed to show up one day. They changed the date without me approving the change, so I canceled everything. The new day they were supposed to show up and cut, they did not, but charged me for lawn service anyway and did not cut my yard. The amount they charged was more than the amount that they quoted. Once you give them your payment information, you can not remove it! You cannot talk to anyone. I have attempted to chat with them 3 times and have not received any response.

Company did not show up, blamed on rain, then heat, then a smaller than 3’ opening. Eventually they canceled the job 3 days later. I sent message to lawnguru app/AI messaging to cancel the service. I never heard back from them even though it said they would give you a call. Two days go by and then randomly, I have a message from somebody who’s headed to my house to mow. They mowed the yard super short, even though I had asked for the back to be high. They literally spread grass shavings all over our mulch and patio and the yard - our whole yard is just an inch thick of grass shavings. Regardless, the whole thing should’ve been canceled. Funny thing is that I had just mowed and it looked so good. Bad experience don’t do it. I asked for my lawn to be mowed on a Friday and it was mowed the following Tuesday and torn up in a way I never thought possible.