LawnGuruReviews of lawnguru.co

Response from LawnGuruOct 14, 2026

Hi Jess, thank you for sharing your feedback, and I am so sorry for the frustration this caused. We always want you to feel confident in the pro assigned to your yard, and we hate to hear that this turned into a bad experience for you. Our team did reach out shortly after your request to share options about changing providers, but since we didn't receive a reply back, the scheduled service went ahead as planned. We definitely understand how frustrating communication gaps can be, and we’d love the chance to set things right by ensuring you're paired with a top-rated pro moving forward. Please send us a quick email at [email protected] so our team can update your account and take care of this for you.

Response from LawnGuruOct 14, 2026

Hi Jeffrey, thank you for bringing this to our attention, and I am so sorry to hear about this experience. We completely understand how frustrating it is to deal with a misdirected service, and we take mix-ups like this very seriously. We would like to investigate this right away and look into what happened. Please send us an email directly at [email protected] with your account info so our team can review the service details with you and work on getting this resolved.

Response from LawnGuruOct 14, 2026

Hi James, thank you for reaching out, and I am so sorry for the frustration. Waiting on a scheduled cut and having no one show up is super disappointing, and you shouldn't be left wondering what's going on. We've already sent a direct notification to your provider requesting an immediate ETA for you! We also want to make sure your service gets completed ASAP and keep a close eye on your account moving forward. Please reach out to us at [email protected] so our team can follow up with you directly with the update.

Response from LawnGuruOct 14, 2026

Hi Lauren, thank you for sharing your feedback. I am so sorry to hear that you were unhappy with the cut quality on your lawn. You should always be able to clearly see and enjoy a freshly mowed yard after a service! We stand by the quality of our work and want to make sure your property is taken care of properly. Please email us directly at [email protected] with your account details so our team can review the job photos with you and help make this right

Response from LawnGuruOct 14, 2026

Hi Terri, thank you for leaving a review, and I am so sorry for the delay and frustration this has caused. Waiting on a scheduled service only to have no one show up is super disappointing, and you shouldn't have to deal with multiple delays when you just want your lawn taken care of. We want to jump in and get this sorted out for you right away to see what happened with your assigned provider and get a reliable pro out to your property. Please reach out to us directly at [email protected] with your account details so our team can investigate immediately and take care of this for you.

Response from LawnGuruOct 14, 2026

Hi Stephan, thank you for sharing your feedback, and I am so sorry for the delay and frustration this caused. We know how frustrating it is to wait on a service and end up with no one coming out to take care of your lawn. During peak season, high demand in certain areas can make matching a provider tough, but that's still no excuse for leaving you hanging without a resolution. We want to check on the status of your account and see how we can help make things right. Please send us a quick email at [email protected] with your account details so our team can look into this for you right away.

Response from LawnGuruOct 14, 2026

Hi Srinath, thank you for taking the time to leave a review. I am so sorry to hear about your experience with your first service. Having your job delayed and receiving a cut that doesn't meet quality standards is completely unacceptable, and I fully understand your disappointment. We take pride in delivering great results, and this is definitely not the standard of work we stand by. We want to look into your job photos and make this right for you. Please reach out to us directly at [email protected] with your account details so our team can review this and assist you immediately.

Response from LawnGuruOct 14, 2026

Hi Charles, thank you for sharing your feedback, and I am so sorry for the terrible communication and runaround you experienced. Having a crew give vague estimates like 'we'll try our best' and then not show up is completely unacceptable, and I completely understand why you're frustrated. You deserve clear, accurate updates and reliable service every single time. We want to fix this for you right away by getting your property reassigned to a different, reliable local provider who will respect your time and communicate properly. Please reach out to us directly at [email protected] with your account info so our team can personally swap your crew and get this taken care of.