LawnGuruReviews of lawnguru.co

Response from LawnGuruOct 14, 2026

Hi Marilyn, thank you for sharing your feedback. We are so sorry to hear about your experience and that your service was missed. Reliability is super important to us, and we apologize for the frustration this caused. We want to make this right for you immediately. Please reach out to us directly at [email protected] with your account details so our team can look into what happened with your appointment and assist you right away.

Response from LawnGuruOct 14, 2026

Hi Shawn, thank you for sharing your feedback with us! We appreciate you taking the time to leave a review. We're always striving to deliver a 5-star experience on every cut, so we’d love to learn how we can make your service top-notch next time. If there's ever anything specific we can do for you, please feel free to reach out to us at [email protected]!

Response from LawnGuruOct 14, 2026

Hi Rich & Cathy, thanks for reaching out, and I am so sorry to hear this. Dealing with a severe snow and ice storm is stressful enough without having your snow clearing missed, and I completely understand how frustrating that must have been. We want to get to the bottom of what happened with your service during those storms and make things right. Could you please send us an email at [email protected] with your account info? Our team will jump right on this to investigate and get it sorted out for you.

Response from LawnGuruOct 14, 2026

Hi Harry, thank you for sharing your feedback with us! We’re really sorry to hear that your service on 08/11/2026 wasn't up to par—delivering anything less than a great job is never our goal. While this was brought to our attention outside of our standard dispute window, we still want to make sure you're taken care of and make things right! Please reach out to us directly at [email protected] so our support team can jump in, review your account details, and work on a resolution for you immediately. We look forward to hearing from you!

Response from LawnGuruOct 14, 2026

Hi Roxanne, thank you for sharing your feedback with us! We’re truly sorry to hear that your experience last winter fell short of expectations—that’s definitely not the level of service we aim to deliver. Winter services can be unpredictable, but our goal is always to keep things running smoothly and reliably for you. We’d love the opportunity to make this right. Please reach out to us directly at [email protected] so our team can look into what happened and get this squared away for you. We hope to hear from you soon!

Response from LawnGuruOct 14, 2026

Hi Timothy, thank you for reaching out and sharing your feedback. We’re truly sorry to hear that your experience with us has been anything but great—that’s definitely not the level of service we aim to deliver! We want the chance to step in and fix this for you immediately. Please reach out to us directly at [email protected] so our team can dig into your account, figure out what went wrong, and make things right. We’re ready to help as soon as you get in touch!

Response from LawnGuruOct 14, 2026

Hi Jessie, thank you for sharing your feedback with us! We’re truly sorry to hear that your service on 06/02/2026 didn't live up to expectations—that’s definitely not the standard we aim for. Looking back at your communication with us, it sounds like your yard was in need of a full cleanup—including leaf removal and bush trimming—rather than a standard maintenance lawn mow. Because basic mows only cover standard grass cutting and edging, heavy leaf cleanup and trimming fall under specialized services. We’d love to help get your yard looking its best! If you still need a hand with a cleanup, please reach out directly to [email protected] so our team can jump in and take care of this for you right away.

Response from LawnGuruOct 14, 2026

Hi James, thank you for sharing your feedback with us! We’re very sorry to hear you weren't able to get multiple offers for your dethatching request. Because specialized services like dethatching require specific equipment and expertise, not all providers in every market offer it—meaning we only send requests to pros equipped to handle the job properly. That said, we’re actively working to bring on more top-rated providers in your area so you have more options for specialty lawn care down the road. If you're still looking to get this project completed or need help setting up other services, please reach out directly at [email protected]. Our team is more than happy to jump in and assist!