LawnGuruReviews of lawnguru.co

Response from LawnGuruOct 16, 2026

Hi Toytoy, thank you for sharing your feedback with us. We are so sorry for the delays you experienced and for the frustration it caused. Timely service is always our goal, and we completely understand how disappointing it is when unexpected equipment trouble or scheduling delays disrupt your service timeline. We never want to leave you feeling unsupported, and we want to ensure your concerns are properly addressed. Please reach out to us at [email protected] so our team can assist you directly and make things right.

Response from LawnGuruOct 15, 2026

Hi Jaden, thank you for sharing your feedback. We understand how concerning it is to experience a scheduling gap or communication delay. This is not the experience we want you to have, and we want to make this right. Please contact our support team directly at [email protected] or reach out via live chat between 8:30 AM and 10:30 PM EST so we can locate your account, review what happened, and work toward a solution immediately.

Response from LawnGuruOct 15, 2026

Hi Lonnie, thank you for bringing this to our attention. We know how frustrating it is when a lawn care service doesn't go as planned, and we're so sorry for the hassle and inconvenience this caused you. We want to get this sorted out right away—please email us at [email protected] or reach out via live chat on our website or app (available daily from 8:30 AM – 10:30 PM EST) so we can review what happened and assist you directly.

Response from LawnGuruOct 15, 2026

Hi Roslyn, thank you for taking the time to share your feedback. We are sorry to hear about any confusion regarding your recent service, and we want to make sure your yard looks its absolute best! Standard lawn mowing services cover mowing the grass, edging, and blowing off hard surfaces, but bush trimming is an add-on service that can easily be requested separately. We would be happy to help you get bush trimming scheduled and set you up with a new provider for your regular cuts moving forward. Please reach out to us directly at [email protected] so our team can update your preferences and get this taken care of for you!

Response from LawnGuruOct 14, 2026

Hi Robert, thank you for taking the time to share your feedback. We’re really sorry to hear that your recent service fell short of expectations—that’s definitely not the experience we want for you. Looking back at our notes, we checked in via text on 10/05/2026, and based on your reply, it sounded like everything went smoothly, which is why we didn't catch this sooner. That said, we want to make things right. Please reach out to us directly at [email protected] so our support team can review the details with you and get this resolved right away. We hope to hear from you soon!

Response from LawnGuruOct 14, 2026

Hi Mike, thank you for bringing this to our attention, and we’re so sorry for any stress this caused! It looks like your service was still showing as active in our system, but we’ve taken care of it and officially canceled your service. A support representative will follow up with you directly to confirm the cancellation. If you need anything else at all, please reach out to us at [email protected], and we’ll get you squared away right away!

Response from LawnGuruOct 14, 2026

Hi Nikki! Thank you for leaving us a review. I completely understand scheduling should be simple and totally hassle-free, so I hear your frustration. We'd love to help you get the hang of it so you can get your lawn mowed whenever you need! Our team is on standby to walk you through the setup steps or answer any questions you have. Please send us a quick email at [email protected], and we'll help get your service set up and guide you through it every step of the way!

Response from LawnGuruOct 14, 2026

Hi Shalonda, thank you for sharing your feedback. We are so sorry to hear about the issue with your back gate and for any frustration with our communication. We take property concerns very seriously and want to make this right for you as quickly as possible. Please reach out to us directly at [email protected] so our team can look into this immediately and assist you.