LawnGuruReviews of lawnguru.co

Response from LawnGuruOct 20, 2026

Hi Donna, thank you for sharing your feedback with us. We are so sorry to hear about your experience. We hold every provider on our platform to high standards of customer service, and you should never be treated unprofessionally or turned away like that. We take feedback like this very seriously and want to look into this situation right away. Please send an email to [email protected] with your account details so our support team can investigate and assist you directly.

Response from LawnGuruOct 20, 2026

Hi Ellen, thank you for taking the time to leave us a review. We deeply apologize for any confusion or stress caused by the overgrowth charge—we hold clear communication to a high standard, so we hate hearing that things feel unclear. While overgrowth fees help cover the extra labor and wear-and-tear required for tall grass, we always want to ensure they're applied correctly to your account. Please send an email directly to [email protected] so we can look over your request together and find a solution for you promptly. Our team is standing by to help!

Response from LawnGuruOct 20, 2026

Hi Tonya, thank you for sharing your feedback with us! We’re so sorry for the frustration caused by limited coverage in your area—we know how disappointing it is when you're counting on a service and we're unable to fulfill it. Expanding our network of top-rated local pros and improving coverage is a huge priority for our team, and we're taking your notes to heart as we grow further. We truly appreciate your patience and support as we work to bring seamless outdoor home care to more neighborhoods like yours! 🌿

Response from LawnGuruOct 19, 2026

Hi Marcia, thank you for reaching out and sharing your feedback. We are so sorry for the delay in assigning a pro to your request—we completely understand how stressful and anxious it can be when you’re waiting on service updates! Please rest assured that our team is actively working to match your property with a top-rated local provider as quickly as possible. We want to keep you in the loop every step of the way! Please reach out directly to [email protected] so our support team can jump in, give you a real-time status update, and make sure your request is taken care of right away.

Response from LawnGuruOct 19, 2026

Hi Jason, thank you for sharing your feedback with us. We’re truly sorry for the service delays you’ve experienced—we know how frustrating it is when a scheduled date gets pushed back, and that’s definitely not the seamless experience we aim to deliver! We want to step in and get this sorted out for you right away. Please reach out to us directly at [email protected] so our support team can give you an immediate update and make things right. We look forward to helping you! 🌿

Response from LawnGuruOct 19, 2026

Hi Mike, thank you for taking the time to leave us a review. We're really sorry that your experience wasn't up to LawnGuru standards—we take feedback like yours very seriously and want to ensure you're taken care of. Please send an email to [email protected] including your account info and property address so we can look over your account details and work on a fair solution for you. Our team is standing by to help! 💚

Response from LawnGuruOct 18, 2026

Hi Gary, thank you for taking the time to leave us a review. We deeply apologize for the scheduling delay you encountered—waiting on a rescheduled service is never fun, and we completely hear your frustration. Your experience highlights an area where we can do better, and we're actively working to ensure more reliable timing moving forward. We see that your service is now complete, but please don't hesitate to email us at [email protected] if you need further help. We appreciate your patience and support! 💚

Response from LawnGuruOct 17, 2026

Hi Mr. Ankit, we’re sincerely sorry to hear about your experience and understand how frustrating it must be to feel that your concerns remain unresolved. We appreciate you bringing this to our attention and would like the opportunity to look into this further. Please reach out to us at [email protected] or connect with our live chat team through our app or website, available daily from 8:30 AM to 10:30 PM EST. Our team will be happy to review your concerns and assist you further.