LawnGuruReviews of lawnguru.co

Very disappointing experience. You cannot speak to a human voice if there is an issue. My provider did not show up for my second service. LawnGuru took two days to respond to my numerous written communications advising they were trying to locate another provider. In the meantime I was forced to hire another provider due to lawn condition and weather.

This is a good concept (like Uber for lawn service), but I don't think it's ready for prime time. I suspect they don't have enough service providers in my area. But rather than say that, they promise service and leave you hanging. The first time I requested mowing, someone did show up after 2 days, but they did a crummy job and left without finishing. There were patches left unmowed, edging wasn't done, and there were grass clippings left on my driveway and my neighbor's driveway (the service is supposed to include mowing, edging, and clearing of clippings from hard surfaces). I was charged more than $100 for this unfinished work. I contacted customer service and provided pictures of the problem areas. It took them almost 2 weeks to respond, and they said they would look into it. Desperate to have my lawn mowed, I decided to give them another chance. I booked another service, but a week later no one has shown up to mow. I contacted customer service again, but they were no help. They just said they would alert providers in my area again. I told them if I my lawn wasn't mowed in 2 days, I would cancel, but they didn't seem to care. So I've cancelled and won't work with them again.

I would leave zero stars if that were possible. I scheduled mowing service for a property that I was selling. I had no clue how long it would take to sell the property, so I presumed it would need mowed once a week for a bit. After the service was initially scheduled, it took two weeks for a provider to finally show up. The first service was cancelled by the app because of "a payment processing error" which was never explained. The second scheduled service was "cancelled by the provider" on the day it was scheduled, also never explained. When I finally received mowing service, it had been so long since it was initially scheduled, they charged me an extra fee for having grass that was too long. Of you're asking: why didn't you cancel the service and mow it yourself after the first time they didn't show up? I would have, except I had already paid for the first service when I signed up and it was non refundable. Jump to 3 weeks after the initial scheduled service, and my property was sold. I no longer needed the mowing service because the property no longer belonged to me. I tried to cancel service before the second mowing, but was told I couldn't because I signed up for weekly service at a discount, and can't cancel until at least two mowings had been performed. I tried explaining that the property was no longer mine and the new homeowner would likely not allow a random mowing provider on their property and may in fact even call the police on strangers being on their property. The company told me that it was my responsibility to contact the new homeowner and inform them of the mowing service and ask them to pay me back for it. Or, they could cancel the service from arriving to the property, but I would still have to pay for the service. Keep in mind this was all communicated through echat on their website because they DO NOT have a customer service phone number in existence. This fact is even stated on their site.

Terrible!!!! I paid for service but no one showed up and they will not response to any messages. Stay away!

I contracted with Lawn Guru May 12th asking them to begin a bi-weekly mowing the week of the 17th. They gave me a local service provider who said he'd start on the 20th. He was a no show but messaged he'd be there on the 21st. Another no show. I messaged back asking if he would definitely be there Friday 22 May. He sent back YES. Another no show. Weather was fine all 3 days. I cancelled the service when he said Saturday was OK. Now 3 days of rain & lawn is 8" tall!

Terrible. Never received service.

This company is not dependable. Work is half done, and customer service is not valued. I’ve currently been waiting for someone to respond to my concerns from almost three weeks ago. All i received is somebody will get back with you within 24 hrs.it has been weeks as i mentioned.. Marc !! Terrible customer service

I initially booked service with Lawn Guru, but canceled the original appointment due to concerns about customer service before work even began. After being offered a coupon to retry the platform, I decided to give it another chance. Unfortunately, my second experience was even worse. I specifically paid extra to select a particular service day, rearranged my schedule, returned home on Sunday expecting completed lawn service, and found that the pro had completely no-showed. There was no proactive notification, mitigation effort, update, or outreach from Lawn Guru, despite the platform clearly knowing the provider failed to appear. What made the situation more frustrating was the lack of accessible customer service. There is no direct phone number for support, and when I raised concerns, I received a response stating, “I know it seems counterintuitive,” which honestly only reinforced the issue. If something requires that level of explanation, it probably is not intuitive or customer-friendly. To make matters worse, I then attempted to delete my account using the same login credentials I had just used successfully, only for the system to repeatedly claim my password was incorrect. Between the no-shows, service failures, inaccessible customer support, account issues, and the fact that I paid extra for a guaranteed day selection, this experience was not acceptable.