LavuReviews of lavu.com

Great customer service!

Very attentive great costumer service very professional

Agent was quick and diagnosed easily to fix

I'm very disappointed in the service to date. Everything was sent to us very fast. Today was our first day. Set up went well but once the set up was complete we had some issues and no one was anywhere to be found. I called, I texted, I sent emails and nothing. It's like I've been ghosted. This is day 1, there are going to be issues. I should have a designated resource to help me with these issues. It took 37 minutes for a tec to get my servers access to the table set up and I still haven't seen a deposit for the credit cards they are processing. Update: 2 weeks later, they have completely lied about the deposits. I do not believe that they offer instantaneous deposits. We still don't have doordash integration. We still don't have the three printers they promised to overnight Us 2 weeks ago. We are having extremely angry customers because the credit card fee that is passed on to the customers is incorporated into the price of the food and if they pay in cash they're offered a cash discount however they don't see the discount until after they pay. So my 16.99 senior Buffet on the customer's receipt shows $17.66. Every single guest questions why the prices are different. Kentucky has a truth and advertising law and we aren't charging the correct price on the receipt and guests are pissed. Cuz of all the lies, lost Revenue and angry customers I have chosen to go with another pos. Lavu doesn't believe that they're at fault at all and has chosen to charge me an early cancellation fee. They don't know what service is. Go anywhere and you'll get better service than working with them. Lavu replied to my review that they were willing to fix everything, but their reply is the first contact that I've had from them offering to fix anything. They have never followed through on the next-day deposit problem, never offered an explanation of the cost or why it wasn't in place as originally promised. I only told them I was changing POS processors AFTER 1 week of the lies and lack of communication. They had plenty of time to make good on their promises and never did. Had they followed through with the promises they originally made, I would have NEVER sought out a new POS processor.

Pilli was very helpful. He got everything corrected that I was having issues with. He is very professional & has great customer service. Wonderful doing business with you. Thank you!

Excelente servicio

For as many times that I need to call in for help, the reps are very kind and understanding.

Me ayudó a resolver la configuración precisa. Gracias