LavuReviews of lavu.com

I have had LAVU

El on boarding muy deficiente y a pesar de confirmar mi necedad y requerimiento no se completo y tuve que tener soporte que valido y no había configuración previa como se solicito

We had ordered this kitchen printer directly from Lavu. They told me during the order process that once I was at the restaurant to call them and they would assist with the installation. I called and we were unable to install the kitchen printer, the service rep said that I would need a lap-top. When I ordered the printer it was never told to me that I would need to have a lap-top present at the restaurant to get it functioning. This was very disappointing and we had to work another day with a faulty printer. They told me to call back later that night. So That Night I called back in to continue setting up the printer, this time I had a lap-top with me. However they told me that we could not set it up at that time as customer service techs were not available until the morning. This was EXTREMELY upsetting since they told me to call them after hours. The next day I called again and went through two different technicians who could not solve the issue. Finally Tom got on the phone and was able to assist and get the printer working. This whole process was very frustrating and took two additional days to setup the printer than expected. Tom was great, the experience was not.

The front end is pretty good. The search button helps, but it should search the entire data base. It only searches the category you are in. So if I'm in Perdomo Cigars, it won't find an Ashton. If it searched the entire data base, I would not have to know the category to search. The back end reports are clumsy and need to be totally redone. While I hated Clover as a company, its back end reports were 100 times better than yours.

The program in general I would give a 3 at best. The service I received with my last tech support was amazing. That individual is by far one of the best assets to the entire business. Patient and helpful. I have had many experiences with the tech support with LAVU and can say with confidence that he was above and beyond helpful.

Rating would be higher if the Procedure for switching from one Processor to LAVU Pay had been clearer. The process was quite painful, it took weeks for us to even get our Card Readers after we had already committed to switching from HEARTLAND whom we have been with for 12 Years, to LAVU PAY. That took several Email attempts to the Salesperson who themselves couldn’t do anything about it and had to reach out to their Superior to get things going. I could go on and on, but I will just say the experience was difficult. We love the new card readers, and we have been Loyal LAVU Customers for probably 10 years. The POS works great for our High Volume Restaurant and their Support Team is usually very good and helpful. And I do give them props for being easy to contact. I still highly regard them, I just had a rough time with this transaction.

Terrible at call backs

They have solved most of the down time issues, but the system still isnt the easiest to navigate or personalize. Customer service is hit or miss--sometimes it depends on who you get. Also has odd quirks like not being able to scan the gift cards that they sell. It's become a system that we're used to. Not in love, not out of love.