LavuReviews of lavu.com

Tech was knowledgeable and helpful. He resolved my issue quickly.

I have had LAVU

Fast rapid and complete response.

Siempre recibo la mejor atención!!! Me resuelven todo al instante y son muy atentos conmigo!!!

When I first signed on to use LAVU I did so because they had a great introductory offer and I was assured over the phone they would keep me on that price for two years. Within a year, that cost had doubled. Now it's three years later and it feels like they increase the monthly cost every six months, sometimes under the guise of adding features no one was asking for and requiring no confirmation from their users. They are absolutely taking advantage of the fact that it would be difficult to switch POS systems. Shady behavior, and I can't recommend them because of it.

I normally don’t write reviews like this, but after my experience with Lavu, I feel obligated to warn other business owners. From the very beginning, I was misled about processing rates. What was presented during the sales process did not match what we actually experienced once we were live. We tried to work through it and move forward, but the issues never stopped. The tablets are unreliable and the card readers constantly go down especially during busy times when you absolutely cannot afford it. Getting equipment replaced feels nearly impossible and takes far longer than it should. For a POS company serving restaurants and bars, downtime like this is unacceptable. Recently, they implemented a 12% price increase and justified it as “better support” and additional features yet many of those add-ons still cost extra. So you’re paying more without actually receiving more. When you call support, communication is extremely difficult. It’s hard to understand who you’re speaking with, and getting escalated to someone with authority feels impossible. You can’t easily reach a supervisor, and even leaving honest feedback publicly isn’t straightforward. In my opinion, the overwhelming number of 5-star reviews doesn’t reflect the experience we’ve had. Something about that disconnect raises questions. Yet I can’t even leave a review on Google. Makes you think where these 5 star reviews actually came from. Running a restaurant is hard enough. Your POS system should make life easier, not more stressful. I would strongly advise other business owners to do extensive research before committing. There are better, more transparent options out there. My advice. Stay far away.

These guys won't stop calling us. We are not interested in a point of sales system.

Absolutely the worst pos system on the market the company forces you into a contract and tells you they won't charge your account until activation. Then double the monthly cost without knowledge. By adding extra services without consent. And after I told them I was not interested they debited my account over 6 grand. Restaurants should stay far away from them.