La VinothèqueReviews of lavinotheque.com

Response from La VinothèqueMay 18, 2020

We are incredibly grateful that you took the time out to leave us this feedback. I apologize on behalf of everyone at La Vinotheque. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. Our collection of Wine and liquors hugely surpasses what you could find at any individual store. We make it easy to find what you’re looking for and the most discerning connoisseurs can find just the right wine or liquor at a surprisingly low price.

Response from La VinothèqueMay 6, 2020

Status: Fully Refunded: La Vinotheque understands that there will be times when products may be damaged during delivery. La Vinotheque will honor claims for reimbursement in such events. In order to process claims, La Vinotheque requires that the customer who received the delivery return all damaged products at the direction of La Vinotheque, we'll make the arrangements for the delivery company to pick up the damaged items. Please understand that if you do not return the damaged products, La Vinotheque may not be able to provide you with the refund.

Response from La VinothèqueMay 1, 2020

VOID WHERE PROHIBITED: Dear customer, although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. La Vinotheque and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited. We currently offer delivery of our products to a limited number of international destinations. If a product is unavailable for delivery to your country it will be removed from your basket or canceled.

Response from La VinothèqueApr 2, 2020

Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. La Vinotheque and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited. We currently offer delivery of our products to a limited number of destinations. If a product is unavailable for delivery to your State it will be removed from your basket.

Response from La VinothèqueFeb 8, 2020

Your Purchase Was Flagged as Fraud. if you have your credit card declined like this for a legitimate purchase, it can be frustrating. When it happens, you can call the number on the back of your card to clear things up. That's not our fault and does not justify your 1-star review, but we are here to help you. If you continue to receive "Declined" message, you may wish to try an alternate form of payment or you may contact your bank.

Response from La VinothèqueJan 16, 2020

Do you mean UPS did that? Thank you for letting us know about this. We've forwarded this message to UPS . That would be a more appropriate place for comments . Service UPS Ground Shipped / Billed On 01/13/2020 Additional Information Adult Signature Required Delivered On 01/14/2020 2:48 P.M. Delivered To XX W xxTH ST xc NEW YORK, NY, 100XX, US Received By fatos Signature Picture

Response from La VinothèqueJan 14, 2020

Void where is prohibited. Although the information on our Web site is accessible to the public, not all products discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Any offer for any product or service made in the materials on this Web site is void where prohibited. I apologize on behalf of everyone at La Vinotheque. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. If your credit card has already been charged for the purchase and your order is canceled, we shall issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. Once again, please accept our apologies for any inconveniences it has caused you. Thank you for your understanding.

Response from La VinothèqueNov 5, 2019

Dear Brian Zarnoch, we monitor our inventory to provide accurate information on the products we offer. On occasion, due to high volume of orders the listed vintage will sell out or be replaced after your order is placed . Please accept our sincerest apologies for this error. This Transaction was "Voided" and Your credit card was not charged. Your purchase order clearly stated 2015. This vintage is not longer available. Once again, please accept our apologies for this oversight and any inconveniences it has caused you. Thank you for your understanding. If I can be of any assistance in any way, please do not hesitate to call us again.