Michael
I ordered three items and got two.
I ordered three items and was charged for all three. Two items arrived, and I had to contact customer service to find out that the third item was not available. It took a while for the refund to my credit card to appear. Communication was not all I would have hoped it to be.
Response from La VinothèqueMar 23, 2021
Thanks for your feedback. I apologize on behalf of everyone at La Vinotheque. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team. Prices and availability of products and services are subject to change. Errors will be corrected where discovered. Orders placed for products and/or services containing any incorrect information or typographical errors. We have the right to refuse or cancel any such orders, whether or not the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall issue a credit to your credit card account in the amount of the charge. Individual Bank Policies will dictate when this amount is credited to your account.