LavetirReviews of lavetir.com

I asked if a train could be added to my flower girls dresses. The company was able to do it and they did a great job. It didn’t cost me more to have it done. All of the dresses fit perfectly. Also the turn around time wasn’t bad.

Don't even want to leave one star. Made my order. Paid. Dress should have been dispatched 3 weeks ago. Still hasn't been. Customer service terrible. They don't answer your questions. Asked 11 times for a refund and being ignored. When then to reply they don't answer your questions, simply tell you it will arrive "soon". Now having to go through my back to get my money back and on a tight deadline to get bridesmaid dresses. AVOID THIS SCAM.

Ordered my five bridesmaids dresses from Lavetir. Was a bit concerned with the reviews if you have to send anything back. They arrived within a week to the UK which was a week earlier than I expected them. The quality is lovely, much better than I expected for the price. I ordered four different styles in two complimentary colours, after using the swatch service. The dresses are beautiful and all fit (we sized up one size) so I’m thankful I don’t have to return any. Definitely recommend and ensure you use the size guide and measure yourselves before you order.

Absolutely appalling customer service in fact it is non existent! I've been trying to contact them to make an exchange on all available platforms and had absolutely zero response. The dress is really nice quality, it's such a shame that you can't get any help if something doesn't fit quite right. So if you do buy from them just don't expect to be able to exchange or return anything.

I also would give it 0 stars if I could. I have emailed this company 4 times, tried the "chat" line (no response) and left a voicemail on the phone # provided. This company appears to be a scam!!! I am so frustrated and want to return this dress for which I cannot wear. Buyers beware!!!

If I could give 0 stars I would. There is a small fault in the dress I ordered, so I contacted them requesting a refund. Their website clearly states that they will fully refund if the item is defective. They initially contacted me asking me to take it to the tailors and they would refund 25%. I don’t have a tailors nearby and don’t drive, so I responded to them with this information and quoted their own refund policy back to them. Since then I have had no response. They continue to ignore every message I sent. I’m not out of pocket with a faulty dress and can’t even claim it back on my credit card as it was less then £100. A truly shocking company with horrid customer service. Will never be purchasing from them again.

I would rate it 0 stars PLEASE DO NOT ORDER From this company it’s an SCAM they are making money off of us!!!’this company needs to go down!!’ The more we write and let each other know hopefully they close this shop down for scamming people!!!clothes are from china and it’s just completely Horirid!!’

PLEASE AVOID!!!! If I could give 0 stars I would. I had bought 3 dresses from this company. I had contacted them about returning 2 of the dresses.. they offered for me to keep them and get 10% of my money back. I refused and went for the option of 38% loss. I had posted the dresses which cost £27 to return! So I was already losing 38% of my money .. they asked that I would mark on dresses total worth $40! I posted these dresses to the company on the 31st October! Still no refund and no matter how many times I show them proof of return, they continue to ignore me. I kept one of their dresses .. it was beautiful! However.. the bottom of the dress is made badly! When I messaged them about this, they said there was nothing wrong with the dress! I provided photographs for evidence. I am still waiting on my refund for this dress aswell. So unhelpful.. I have messaged them every week from October! Dont waste your time or money on this site!