LavechicReviews of lavechic.com

I am extremely disappointed with my experience shopping at Lavechic. The dress I received looked very different from the photos and description on the website. The quality was far below my expectations, and it was not the product I believed I was purchasing. After contacting customer service, they first offered me only a 55% refund if I kept the dress. Returning the dress to China at my own expense would have been very expensive, so I reluctantly accepted the 55% refund. Lavechic then confirmed by email that the refund would be processed to my original payment method within 1–5 business days. The promised deadline has now passed. I have checked with my bank, and no refund has been received. I have also sent two follow-up emails asking for an update, but I have received no response. I am very disappointed by the lack of communication and the failure to honor the agreed refund within the promised timeframe. I hope Lavechic will finally process my refund and resolve this issue, but based on my experience, I cannot recommend this company to other customers. Update: Lavechic replied publicly to my review, but they did not address the actual issue. They apologized for the communication but did not explain why the promised 55% refund has still not been processed. I am still waiting for the refund that was promised by email. I will update this review if the refund is finally received.

You received the goods back , you did not refund . Now you tell me that your feedback is important and you want to improve . Issue the refund then ! Refund LC579519 .

I studied the website and product offerings....and outrageously low prices! The wording used to describe "the company" mission etc...all fluff! No substance! And, the address is not real! Reading all the negative reviews of the products I AM CONVINCED THIS IS ANOTHER CHINESE CHEAP CHEAP COMPANY TRYING TO FOOL CUSTOMERS! I DIDN'T FALL FOR IT!

Terrible quality, overpriced dress returned to China at a high postage cost to me. Lin Lin has stopped communicating and will not refund. Do not recommend shopping on this site. Disingenuous standard reply to negative reviews is unappreciated.

Ordered a stunning dress online advertised on Facebook and received a flimsy cheap tiny dress that was nothing like the one in the ads. They then sent a generic reply to my complaint advising that I had three options, keep and enjoy (!), return for a refund or return and choose another dress from their catalogue all at my own postal cost shopping to China. The quality of the dress received, plus having the cost of return, makes for terrible customer service. Moral of the story - always check Trust Pilot first

They "claim" that they have tried to deliver to me. Not so. I have cameras at my gate and they have not been to my delivery address. Their customer service is one of the worst I've experienced. They ask for your tracking number in an automated call, and then tell you it isn't valid and disconnect your call. I had to go to American Express to get my money back.

I had a very disappointing experience with this online store. I purchased several dresses for my wife, but unfortunately they did not fit, so I returned them within the allowed return period, following the seller’s return instructions. When the parcel reached Chinese customs, the customs authorities requested additional documents from the recipient (the seller) before the shipment could be cleared. FedEx repeatedly contacted the seller by email, but never received any response. They also tried calling the phone number associated with the company, but nobody answered. At the same time, I sent several emails to the seller asking for assistance. I offered to forward any documents they needed directly to FedEx, provided the shipment tracking number and the contact details of the FedEx customs office, and repeatedly asked them to cooperate so the return could be completed. I even asked for a simple reply to confirm they had received my emails. Unfortunately, every single email was ignored. After more than a month of waiting and repeated reminders, the shipment has now been declared “abandoned” because the seller failed to cooperate with customs. As a result, I have lost both the returned items and the money I paid for them. I have also requested a full refund, as this situation was entirely caused by the seller’s lack of cooperation and complete absence of customer support. Once again, I have received no response. I cannot recommend this store. Good customer service is measured when problems arise, and in my case there was absolutely no customer service at all. Buyers should be aware that if anything goes wrong with their order or return, they may be left completely without support.

4th and final review from me on this one It's time to put Linlin in the Binbin...! As predicted, immediate response received to my last review, ChatGPT generated 'sincere apology' but no responses to emails following up on the positive nature of the reply....what a surprise!!!!!