Isabelle G.
ZERO REFUND - FRAUD COMPANY
I received two items from Lavechic but they didn't work, so I requested a refund. I have paid my own money to get the product returned back from England to China and am still yet to receive a refund. I sent these products on 13th June and am yet to receive any communication or a refund. This is unacceptable and fraudulent.
Response from LavechicAug 7, 2026
We note your concerns regarding the return processed in mid-June. Any breakdown in post-return communication is inconsistent with our operational standards. We are initiating an internal review of this case to verify the chain of custody and correspondence records. We encourage you to provide your order reference via our official support channels to facilitate this audit. We are committed to ensuring accountability in our after-sales processes.




