LavechicReviews of lavechic.com

Response from LavechicMay 7, 2026

Dear customer, we are deeply sorry for your unpleasant shopping experience! We fully understand your disappointment and dissatisfaction, as this is certainly not the brand image we want to convey. Regarding your feedback about the dress lacking a tag, its poor fit, and your questions about the product, we take this very seriously and hope to communicate with you further regarding the details. If convenient, please send photos of the dress (including tag details) and a screenshot of your order to our customer service email: [email protected]. We will arrange for an after-sales specialist to investigate as soon as possible. Our after-sales team will provide you with a detailed and professional response within 24 hours, offering a targeted solution (such as returns, exchanges, or compensation). We also note that you mentioned your shopping experience with SHEIN. Each brand has different positioning, supply chain, and quality control standards. We respect your personal experience, but we also hope to have the opportunity to demonstrate our dedication to quality and service. Thank you for your feedback; it is crucial to our growth. We look forward to proving the brand's value through our actions and hope to regain your trust!

Response from LavechicMay 7, 2026

Dear customer, we are very sorry that this purchase did not meet your expectations, and we fully understand your disappointment. Regarding your feedback on the price and fabric quality, as this involves specific order details, we need to further verify and compare the information. To gain a more objective and accurate understanding of the situation and resolve the issue properly, we sincerely invite you to send your order number and a photo of the item directly to our customer service email: [email protected]. Our after-sales specialist will contact you within 24 hours of receiving your email and provide a satisfactory solution. Thank you for your feedback and supervision!

Response from LavechicMay 7, 2026

Dear customer, we are deeply sorry to see your review and sincerely apologize for the poor experience and inconvenience this shopping trip caused you. Regarding your feedback on the return policy dispute and the serious anomaly of "receiving goods without ordering," due to the involvement of specific backend order data verification, we cannot currently make an accurate determination directly from the comments section. To clarify the facts as quickly as possible and provide you with a satisfactory explanation, please send relevant order screenshots and photos of the received goods to our customer service email: [email protected]. Our after-sales manager will urgently verify the situation within 24 hours. Regardless of the specific circumstances, we will handle your case responsibly and properly. We apologize again and thank you for your feedback!

Response from LavechicApr 30, 2026

Dear customer, we are very sorry for the unpleasant experience! We have recorded your feedback regarding the "incorrect return address causing package delay" issue and are urgently investigating it. To help you resolve this issue more efficiently, please contact our customer service email. We will arrange the most suitable solution for you based on your specific situation. We apologize again and thank you for your patience and feedback!

Response from LavechicApr 29, 2026

Dear Customer, Thank you so much for taking the time to leave us a message. We sincerely apologize for the unpleasant experience caused by the significant discrepancy between the product size and the advertised description. Your feedback motivates us to improve, and we will definitely listen carefully and make improvements. To make up for your unsatisfactory shopping experience, we hope to provide you with a solution. If it is convenient for you, please feel free to contact our customer service at any time. We will arrange the most suitable solution for you based on your specific situation. Once again, we sincerely apologize for the inconvenience caused and hope you can give us another chance to improve.

Response from LavechicApr 29, 2026

Dear Customer, Thank you very much for your feedback. We sincerely apologize for the quality issues and the discrepancy between the product and your expectations. Every item we ship undergoes basic quality control, but it's clear that this time we failed to meet your expectations and let you down. Regarding the difference between the photos and the actual product, we will also reflect on our display methods. We value your shopping experience highly. Please contact us through customer service, and we will assign a dedicated person to follow up and resolve this issue for you, hoping to make up for this regret. Thank you for your feedback; it motivates us to improve.

Response from LavechicApr 28, 2026

Dear Customer, We take your message very seriously. We understand that encountering a situation where "return shipping costs are almost equal to the value of the goods" when shopping internationally can indeed feel "impractical" and frustrating. This is because cross-border returns involve double customs duties and high international shipping costs. While this is industry standard, we acknowledge that it does add a burden to our customers, and we apologize for that. If you would like, please contact us via customer service at [email protected], and we can explore whether there are more flexible solutions. Thank you again for your feedback; it helps us do better.

Response from LavechicApr 29, 2026

Dear Customer, We are very sorry for the unpleasant shopping experience you had, and thank you for promptly reporting these issues to us. We are deeply sorry for the lack of a reply to your email. This was entirely due to a delay in our customer service response mechanism, and was not an intentional neglect of your request. We have already conducted internal accountability and improvement work with the relevant teams to ensure that every customer request is handled promptly in the future. Regarding your feedback on the product not matching the pictures, quality, and sizing issues, we fully understand your anger. We value your shopping experience very much. Please contact us through customer service channels, and we will immediately arrange for a dedicated person to follow up and resolve your issue, hoping to do our best to make up for this regret. We sincerely apologize again for our oversight and the inconvenience caused, and thank you for your criticism, which will motivate us to thoroughly improve.