Jared A.
This was a terrible experience
This was a terrible experience! We ordered the flowers to be delivered for an anniversary. We asked if they delivered to that region and they told us that they did, so we proceeded with the order. Only after the funds processed did they tell us that there was an additional fee to send to that region. They did not deliver the flowers on time but 5 days later. They did not communicate the day of the delivery but only after the anniversary. The ONLY reason they get an extra star is because the flowers were beautiful. And they should be for that price. Overall it was terrible prices, terrible communication, terrible delivery timing. I do NOT recommend this service.
Response from LatinFlores.comOct 24, 2025
Hello Jared Abels, Thank you for sharing your review. We sincerely regret the inconvenience with the delivery of your order. Our commitment is to offer fresh, beautiful, and timely flowers because we understand how important it is that every detail matches the gesture you wish to convey. In your case, we verified that the delivery was made correctly to the indicated location, using the information recorded at the time of purchase. As explained in the previous email, the difference in price corresponds to the actual cost of the product in Greater Buenos Aires, as prices may vary depending on the delivery area. The order was constantly communicated and was delivered the next day, not five days later, as stated. We understand your annoyance and respect your opinion; however, to address any complaint fairly, it is important to base our efforts on the actual order information. We will always look for the best alternative, because the most important thing for us is that each delivery fulfills its purpose and creates a positive experience. We will continue to work with the same dedication to ensure each delivery is impeccable and reflects the importance of each special moment. Sincerely, Quality and Customer Service Team Latinflores.com