Last Minute TravelReviews of lastminutetravel.com

Lastminute pretended my flight didn’t exist so i couldn’t change it, I even sent the guy on the phone a forward of the flight confirmation email and he pretty much acted like a spastic. These guys are thieves, look at the reviews and you’ll see I guess

They have a 24 hour cancellation policy however the website takes time to create an account and activate to cancel. We tried to cancel a ticket within 24 hours, website was not working. Tried to call the airline and the call cut off. So we couldn’t get any help by phone. They say 24 hour means same day.. that does not make sense, same day cancellation and 24 hour cancellation is different. 24 hour should allow from one evening to next evening. They take minutes to account, but the website was playing up and giving error messages. I was stressed about cancelling so did not even take screenshots but do have a call i tried to make after trying to log in few times within like an hour late. We spoke to 2 agents neither of them were helpful, no customer service, no understanding. The booking was 26th EVENING and we tried to cancel 27th EVENING. Still within a day! Booking ID 2078120079 Do not use this airline the customer service is poor.

I booked a ticket to Norway, last week Sunday evening 26th and tried to cancel 24 hours later on the 27th Monday. I am surprised the airline was very particular about timings. I tried to call the airline because the website was difficult to sign in to. I could not get in to the website. From the time of booking to trying to log in was less than 24 hours but by the time i tried to create an account with error messages, log in and tried to contact the agency for help, it was just a few minutes over 24 hours but still the following day of 24 hours. I called the agency to inform them of the trouble i received with the website, the agents, 2 different agents i spoke to were not helpful at all. Just straight up quoting it was not cancelled same day. If the policy is 24 hours it should take i to account the next day. As an evening booking only has 4 hours left till midnight and does not make sense to cancel the night of. It is not our fault we couldnt log in we even tried to call for help but the call got cut off. Booking ID 2078120079 . It is not like we left it a couple of days to cancel, we did try cancel following 24 hours. The customer service is aweful, they don’t even try to help. Do mot use this site.

A ticket I booked through Lastminute needed to be changed. And I was in for my worst nightmare ever! I submitted the date change request which after two weeks was declined by Lastminute. Thereafter, I submitted another request (for a different date) for which 2-3 weeks after I received a quotation. I immediately accepted it. Two days later Lastminute emailed and confirmed that they will make the necessary changes and asked me not to call or email. Three weeks later, they canceled the very same quotation saying the price went up. They cannot honor their own words or the quotation issued by them. They apparently do not refund the fare if you cancel tickets. And worst of all, their customer care- if you contact them they put you on hold and terminate the chat.

Don’t book with this company espically connections flights. Agent told me as my connection flight was cancelled both flights would be refunded. (Also have it in writing). I was told refund would take 2 months so I went and booked replacement flights only to be told the agent was wrong and only the impacted flight is refunded. I now have no refund and over 2k down due to agent misinformation

Fraud. They stole my money and would not provide a toll free number. They owed me a fair refund and did not return what they claimed they would have. I tried many times to get it back but my long standing chat via email was futile and condescending. Stay away. Do not trust.Fraud.

I wish I could give them 0* !!!!!! How can a company exist without customer service, no email _no telephone to contact. We booked tickets 14/5/2022, unfortunately, it has one ticket mistake in the last name. We contacted them immediately but everyday got same answer " we are dealing with that don't worry sir!" and 1 month already pass, didn't get anything from them, although we were pushing them nearly everyday. Our trip will fly at next week. Now my family like seating on the fire!

City break booked to Copenhagen 13-15 June. EasyJet cancelled the 0730 outgoing flight. On Lastminute website still shows we are confirmed on this flight. I called Lastminute to inform them and initially they wanted me to send them proof! Eventually last Sunday they offer a lunchtime flight on Monday. Still no confirmation that we are booked on this flight. They say it takes up to 7 days to confirm a change. If we don’t cancel our hotel by Friday evening then we lose not only the hotel cost but the Norwegian air return flight. Calling Lastminute every day is like banging your head against a brick wall. Every day “thank you for being patient but we will let you know when we get a reply from EasyJet “. This company are an absolute shambles. You have been warned!