Last Minute TravelReviews of lastminutetravel.com

Booked a trip that had a total of £900 with £50 deposit. Then I read reviews on the hotel and they were awful (READ REVIEWS BEFORE BOOKING). So I then cancelled and rebooked a different hotel, and got charged £557 cancellation fee even tho I cancelled within 2 hours of booking. Biggest legit scammers out there

I wish could give this firm the Last Minute Travel zero (0). Worst ever nightmare. I bought ticket and made error in the date of travel because I needed to travel to UK to attend funeral. I immediately sent them email to rectify my travel date to 28/12/22 and also changed the date of travel on the App but it took more than 5 days to get changes which was not to my liking. I had to another ticket and fly out on the 28/12/22, As they could not change my ticket. I asked for a refund, I was threatened and harassed by so called customer service staff based in Eastern Europe - Albania etc that I will only get 15% refund of the full amount. This is shocking and disgraceful beyond believe. This firm says on their app and website they’re care about providing decent customer services and provide immediate services to imminent travellers but it’s all lip services and ugly lies. Never trust them. Please do not ever purchase airlines tickets or have any dealing with this business or their subsidiaries. Take heed. I’m going to write to my Solictors, FCA and citizens advice services and seek legal advice and hold this scumbags accountable. Please and please keep Away from Last Minute travel, never believe or trust their garbage sales misleading language.

Ho comprato una vacanza a Lanzarote che é stata annullata causa cancellazione volo, chiesta una chiarificazione hanno risposto che avrebbero cercato un altro volo, cosa mai avvenuta, quando era il momento di rimborsare hanno pagto solo un terzo circa dell´importo, ho telefoato parecchie volte e fornivano sempre spiegazioni diverse, inventandosi storie senze senso tipo che non era colpa loro ma perché hotel non voleva restituire soldi, cosa non vera perch´era tutto stornabile secondo il sito, stó incominciando a pensare che non rivedró mai piú quei soldi, quindi fate molta attenzione

Please don't use lastminute.com I went from UK to Sydney Australia. I feel lucky that I got there and back. They offer a check in service which, as far as I can tell literally NEVER works, but far worse than this, was that I *paid* for transfers between the airport and hotel. These turned out to be with a company that doesn't even exist. So, there I was, half way round the world alone, stuck. The voucher said not to leave the airport without contacting the supplier, so, an airport employee luckily helped me. I DID get through to a human, who CLAIMED to have arranged an uber. He gave me a registration number and instructions on how to find the place to get an uber from. When the care arrived, he would not take me to where I was staying, but wanted to drive me to a suburb I had never heard of. At this point, I am alone, half way round the world, in a car with a stranger who is emphatically refusing to drive me anywhere except an out of the way location I don't know, in the dark. I find this DEEPLY disturbing. "luckily" a group of young people arrive who WANT to go where he wants to go, so, I get out of the car, and am now even more stranded. In the end, I went and got a regular cab. I did the same on the way back since I didn't need to ruin my holiday being terrified. On my return, it transpires that it is impossible to contact lastminute.com to get refunds and tell them how wildly dangerous this is. I should not be grateful to be out of pocket in order to still be alive just for going on holiday.

I have used Lastminute.com before and had no problem so decided to try them again for a trip to Vienna. I selected the hotel and flight option, and the room had an advertised price of £574 per person. When I clicked continue the next page showed the price as £625.90 per person after the travel pack was applied. I clicked on the chat box to speak to an agent, and got someone named Rose. I queried why the price jumped and she said that is the price of the travel extra pack with discount. I was told I can continue without the travel pack with a more expensive price. I said “so why can’t I continue with the price quoted originally?” To which the reply was “because that is the condition”. I said “so false advertising then” and got the response “no it is not” and you can ring customer services. I was really disappointed and noted “terrible attitude” to which I got the reply “we don’t change…you need to accept it”. The agent then closed the conversation. I was so shocked, truly unbelievable.

criminals - they appear with different name Bravofly and when you call you get Lat Minute Travel. We lost a full flex ticket because they were unable to change dates even they promised to do so. later they claimed the ticket was still active and considered it a no-show. We called multiple times to resolve but without success to resolve the situation. They just repeatedly assured they are still working on it then an auto-generated email from a different company then Bravofly instead Last Minute ended up in spam folder and the 2 weeks response frame in that email never has been brought to our attention nor a call to them was indicative about that 14d time frame or email sent to us.

Booked a flight to Palma de Mallorca in April for July. They sent an email changing the flights 4 times from different airports (which we accepted each time). The last time they changed it to Luton and we asked if there were any flights available from somewhere closer like Gatwick or Heathrow due to transport. We had no response through emails at all or they were automated and not much help when calling. When I got into contact with customer service they told me it was cancelled and they will put us on another flight. I emphasised the fact that the holiday was in a few days at this point and we needed to know ASAP and they assured us that that is fine. Days went by and we still heard nothing from LastMinute and had no clue whether we were on a flight or where we were going from. We assumed we had no flight, had to take matters into our own hands and directly call the airline to arrange a flight (which is their job). We are lucky we were able to go on holiday at this rate but it caused a lot of stress and based on the principle we paid for a service, which we barely received. We also arranged coach transfer through the last minute booking, which also messed us up once we got to Palma because there was no communication about change of flights, leaving us to sort that out once again. I want this issue addressed as it still hasn’t been and want to know the best way to leave a formal complaint. Do NOT book through them!

Nul des gros voleurs