Last Minute TravelReviews of lastminutetravel.com

I can't rate this company any lower. Booked a holiday with flights through them, and changed my mind within 12 hours (booked a better deal with a different company). Contacted customer support today to be told - even though I paid a £550 deposit (Total value: £1950), I was still going to be charged the full amount before any refund could be given. I was then told they couldn't refund flights... but they also couldn't provide me with flight booking ref as the full amount had not yet been paid. They told me it would take up to 7 days to process any refund - my airline only allows refunds up to 24 hours after booking has been made; so 7 days would basically mean I've paid for 2 return flights with now little to no chance of getting a refund of my flights booked via Lastminute. Customer service don't care, and just throw their terms & conditions at you. I explained the airline's 24-hour free cancellation policy, and that 7 days would be too long; only to be told to be "patient". I left the computer for 2 minutes, only to return to a 'timed-out' message on my customer chat screen. Trust these reviews - Do NOT deal with this outfit. Shameful, shameful, shameful.

I have been trying for over a month to get a refund for an outbound flight that was cancelled by the airline. The process is insane. It is impossible to talk to anyone other than a chatbot. Finally, after numerous enquiries, today my "options for refund" arrived via email. Turns out that anything other than a travel voucher with the same company involves a 35 Euro admin fee and will take months, even though the cancellation came from their side. Ripoff!

I booked 2 flights and paid for the flex rate to be able to change the flight if I needed to do so. And when I had to change my travel dates it's been a nightmare! LASTMINUTE has asked me so much money every time I have requested the change. Insead of paying the ticket difference that according to lastminute website is only a few pound they asked me to pay nearly 1k. So I paid the flexi for nothing. The company is a legally accepted fraud. They take your money and they ask you more and more. DO NOT USE THEM! even if they displayed a better rate is not worth your wellbeing, your money! They are terrible, they just want to rip you off

This company can improve by stopping trading. Flights to Australia with no baggage allowance then wanting £600 each way for 20 kilos outrageous. They need to be shut down.

Got my flights canceled

Boek nooit een vliegtuigticket bij Last Minute. Ik moest annuleren wegens een polsbreuk. Contact bijna niet mogelijk. Heel beperkt via chat. Alles geprobeerd, maar nooit bevestiging van annuleren gekregen. Werd van kastje naar de muur gestuurd. Het geld van mijn 2 vriendinnen en mezelf ben ik kwijt. Quotering: 0 !

The airline cancelled my flight 8 months ago, and I am still waiting to receive the refund for the flight. I have contacted lastminute.com multiple times asking for a refund, but they just keep telling me to wait and that the refund will arrive soon.

Awful customer service as a whole please listen to the reviews I didn’t look at the reviews before working with them. They cancelled my second half of my flight in my package and left me in my destination without a flight home which I then had to book elsewhere. They are saying I authorised the cancellation when I provided all details of communication proving i didn't they started to ignore my emails, just downright fraudulent.